Overflow Call Coverage
Physical therapy practices in Fresno field peak call volume during lunch, after hours, and between patient sessions. MedReception's AI receptionist answers every overflow call, captures intake and injury history, schedules new patients into open slots, and routes urgent callbacks to your staff, so you never lose a PT referral to a busy signal or voicemail.
Orthopedic surgeons, primary care doctors, and self-referred patients call during your peak times. When your front desk is full, those calls drop. Katie answers every one, captures the referral details, and books the appointment. Your staff reviews the intake and confirms the slot, no referral lost.
Katie asks the questions your PT team needs: mechanism of injury, prior PT history, current pain level, worker's comp status, insurance carrier. The structured summary is ready for your staff to review and file, or paste into your EMR if you use athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, or Nextech.
Patient calls back after hours asking for a same-day slot or has a question about their appointment. Katie logs the request with the caller's intent and routes it to your team's inbox with full context. Your staff handles the callback on your schedule, not reactively.
Your PT intake flow, your provider names, your insurance questions, your hours, all configured by our team during onboarding. You get white-glove setup and a real person to call if the flow needs tweaking. Free lifetime edits and optimization mean your AI grows with your practice.
Patient intake is handled inside MedReception, which is HIPAA compliant (verified by Compliancy Group) and signs a BAA. All call audio and summaries stay encrypted and audit-logged. Your practice owns the data; we never use it for training or resale.
Every overflow call answered
No busy signals, no voicemail dead ends during peak hours
Intake structured for PT workflows
Injury history, insurance, and prior experience captured in one call
New patients booked or flagged for staff
Referrals move from phone to schedule without manual re-entry
Urgent callbacks escalated with context
Same-day requests and patient questions routed to your team with full notes
Katie answers every call simultaneously, no queue, no hold time. She identifies the caller, asks your intake questions, and either books the new patient into an open slot or flags the request for your staff to confirm. If the caller needs to speak to someone immediately, Katie escalates to your team based on the rules you set.
Katie still answers every call and captures intake. Your staff enters the booking into your scheduler and reviews the summary. If you use athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, or Nextech, the appointment syncs automatically. For other systems: custom integration available. Want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.
Katie captures insurance carrier, member ID, and worker's comp status on the intake call. She doesn't verify coverage or answer billing questions, your staff does that. The structured summary is ready for your team to file or verify before the patient's first visit.
Launch takes about one week from signup. Your phone number and EHR connection are ready in one to three days. Registering the number for patient texting takes about five business days. During onboarding, our team configures your PT intake flow, provider names, and escalation rules so Katie is ready on day one.
You set the escalation rules: if a caller mentions severe pain, inability to move, or asks for an urgent callback, Katie routes the call to your team immediately with full context. Your clinicians decide next steps, Katie routes and documents, she doesn't make clinical decisions.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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