Patient Intake
AI receptionists capture new patient demographics, insurance details, and chief complaint on incoming calls. Learn what data is recorded, how it's structured, and how staff review it before filing.
Intake happens on the call itself. New patients don't fill out paper or portal forms ahead of time—the AI captures everything during the conversation, and staff review the structured summary before the visit.
Captured intake data is returned as a structured summary that your team reviews, corrects if needed, and files to the EMR. Appointment bookings and patient demographics (name, DOB, phone) write directly to the EMR; insurance information, medical history, allergies, medications, and symptoms are captured as a structured summary for your staff to review and file manually—your team remains in control of what enters the chart.
Because the AI asks the right follow-up questions during the first call, you rarely need a second call to collect missing demographics or insurance—it's done right the first time.
Complete demographics captured
Name, DOB, phone, address, insurance collected during call
Structured summary format
EMR-ready output staff can review and file
HIPAA-aware capture
All call data encrypted and access-controlled
Urgent flags escalated
Time-sensitive medical information routed to on-call staff immediately
No. Insurance details are captured on the call and returned as a structured summary for your staff to review. Your team verifies eligibility and files the insurance details into the EMR chart manually—MedReception doesn't auto-populate insurance into the record.
The AI asks for what's available—name of the carrier, member ID, group number—and flags any missing pieces. Your staff can follow up via email or request it at check-in. The call isn't delayed waiting for perfect data.
Yes. If your practice prefers, patients can fill out forms on the MedReception portal before their call. The AI will reference those answers during the call and fill in any gaps—you choose the workflow that fits your practice.
You configure the intake script per specialty and practice. For orthopedics, it asks about injury mechanism and pain location. For pediatrics, it asks about parent/guardian relationship and pediatrician referral. The questions are yours to define.
Yes. The AI asks about medications, allergies, and relevant medical history during the call. These answers are captured and returned as a structured summary that your clinical staff review and file to the EMR—not auto-populated.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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