Platform features
The capabilities underneath Katie, Annie, Victoria, Sallie, and Bailey: how calls are routed and escalated, how the platform connects to your EMR, how it speaks with patients in their own language, and how reminders are configured.
Feature deep dives
- Call routing and triageThe rule engine behind multi-provider, multi-location routing and hard safety escalation.
- EMR integrationHow AI reception reads availability and books into your practice's system of record.
- EHR data entry automationHow call details become structured EHR fields written by API instead of retyped by staff after the call.
- Multilingual patient supportLanguage recognition, mid-call language switching, and medical vocabulary.
- Patient reminder systemChannels, cadences, and per-appointment-type reminder rules.
See the features on your own calls
We configure routing, EMR connection, languages, and reminders around how your practice already works.