Growth
ECW PLAYBOOKImaging & Auth Intake Status
Capture imaging and authorization status during intake and route missing-item notes to staff.
Ready in
2–4 weeks
Typical ECW rollout timeline
Automation lift
Varies
Depends on call mix and workflow scope
Escalations
On-call
Response times follow your protocols
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The current gap
Schedulers call patients multiple times for missing MRIs or authorizations. Spreadsheets attempt to track status but drift from reality within days.
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What we capture today
MedReception captures imaging and authorization status during the referral call and records what is missing. We route a structured summary to the correct ECW queue so staff can follow up and complete the documentation.
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Visibility for teams
ECW teams see status tags (complete, pending imaging, pending auth) so they know what’s blocking scheduling. Your staff remains responsible for obtaining and attaching final documents.
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Implementation guidance
Define acceptable document sources, escalation timelines, and when to close referrals due to inactivity. The AI documents what was captured on the call; your staff drives the follow-up and final verification.
Next step
Bring this playbook into your ECW environment
We’ll load your scripts, routing maps, and compliance requirements into MedReception AI, then show your stakeholders how each call is logged back into ECW.