Custom-Built, Not Plug-and-Play
Independent AI for Epic Practices: Custom, Portable, Yours
Why Epic practices choose a custom-built, EMR-independent AI receptionist: tailored call flows, white-glove setup, free lifetime edits, and portability.
Section 1
Epic Runs Your Chart. Who Answers Your Phone?
Epic is an enterprise-grade EMR, and across the industry EMR vendors are adding built-in AI phone and communication features to their platforms. Bundled features have real appeal: one vendor, one contract, one login. But a phone line is not a chart module. Front desks field heavy call volume every day, missed calls quietly cost practices new patients, and long hold times end in hang-ups. Solving that well takes an AI built around how your specific practice answers, triages, and routes calls. MedReception AI is a healthcare-only AI receptionist for practices in the US, Canada, and Australia that works alongside Epic rather than inside it. It answers in under one second, handles unlimited simultaneous calls, covers after-hours around the clock, speaks multiple languages, and routes by provider, urgency, and triage rules you approve. Epic keeps the record. Your AI keeps the phones.
Section 2
Custom-Built for Your Practice, Not One-Size-Fits-All
Bundled platform AI can be convenient, and it may look cheaper on paper. The tradeoff is that it is rarely shaped around one practice. MedReception AI takes the opposite approach: every practice gets a tailored AI. Our team builds your call scripts, triage and escalation rules, provider routing, and practice policies (refill rules, no-show policy, hours) into the AI, in your brand voice. A three-provider dermatology clinic and a multi-site cardiology group should not sound the same on the phone. We maintain templates for more than thirty specialties as starting points, then shape each one to the individual practice. Setup is white-glove: Bailey, our onboarding AI, guides the process while our team configures everything with you, and you review and approve every flow before it goes live. The AI family covers the full front-desk day: Katie for instant answering, Annie after hours, Victoria for voicemail summaries, and Sallie for scheduling.
Section 3
Integrated With Epic, Independent by Design
We integrate with Epic directly, alongside athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. Epic integrations typically take three to six weeks. Calls end in structured, EMR-pasteable summaries, so documentation lands in the chart cleanly. Two boundaries are deliberate: the AI never makes autonomous chart changes, and it never makes clinical decisions. It routes and escalates; your clinicians decide. Here is the distinction that matters most for a long-term investment: our AI is EMR-independent. An AI receptionist that exists as a feature of your EMR stays behind if you ever leave that EMR, along with every script, rule, and refinement built into it. Your MedReception AI is portable. If your organization migrates platforms someday, your trained, tuned AI, with all its routing logic and practice knowledge, moves with you. We think highly of the EMRs we integrate with. We simply believe your phone intelligence should belong to you.
Section 4
Free Lifetime Edits, Real Humans, Real Compliance
Practices change constantly: a new associate joins, refill policies tighten, winter hours start, a satellite office opens. With MedReception AI, every one of those updates is free, forever. Script changes, new providers, policy revisions, seasonal adjustments, and ongoing tuning of the AI are included for life, so your receptionist keeps improving after go-live instead of drifting out of date. Behind the AI is great customer service: a real team that answers when you call. Compliance is built for where you practice: HIPAA-aligned operations with a signed BAA in the United States, PIPEDA and PHIPA alignment in Canada, and Privacy Act and APP alignment in Australia. If you run on Epic and want phones that sound like your practice, protect patient privacy, and stay yours no matter what platform the future holds, book a MedReception AI demo and hear your custom receptionist take shape.
See the AI medical receptionist in action
MedReception AI answers every call in under a second, books appointments, and routes urgent needs, 24/7 and HIPAA-aligned. Book a demo and hear it handle your real calls.