By Workflow
AI Receptionist for Your New-Patient Line
MedReception AI answers, qualifies, and books new patients on your dedicated new-patient line in under a second, 24/7, with EMR-ready summaries.
Section 1
Every new-patient call answered before it rings out
A new-patient call is often a first impression and a one-time chance. When it hits voicemail or a long hold, that prospective patient calls the next practice on their list. Front desks field heavy call volume, and even a great team can't answer three lines at once during a Monday rush. Katie, the instant-answering member of the MedReception AI family, picks up your new-patient line in under one second and handles unlimited simultaneous calls, so no caller waits and no caller hangs up. She greets in the caller's language, confirms they're a new patient, and moves them forward instead of parking them. For US and Canadian practices, after-hours calls roll to Annie, so evening and weekend inquiries, when many people actually have time to call, are captured rather than lost to a closed office.
Section 2
Qualify and route before a single minute of staff time
Not every new caller is the same, and your schedule shouldn't treat them that way. On the new-patient line, the AI gathers what your front desk would ask: reason for the visit, referring provider, insurance or payer type, and whether the need is routine or time-sensitive. It then routes by provider, urgency, and your triage rules, so an urgent complaint reaches the right pathway and a routine wellness inquiry lands in the correct queue. Routing follows the logic you define across 30-plus specialty templates; the AI never makes clinical decisions or performs triage judgment on its own. Payer questions are handled at a general level, confirming what the caller carries so your billing team isn't untangling it later. The result is a caller who arrives at your schedule already sorted, not a blank slate your staff has to work through from scratch.
Section 3
Book the visit, then hand you a clean summary
Once a new patient is qualified, Sallie handles scheduling: she offers real availability, books the appointment, and confirms it while the caller is still engaged, so intent turns into a slot on the calendar rather than a callback that never happens. Every interaction produces a structured, EMR-pasteable summary of who called, why, their payer, and what was booked, ready to drop into your workflow. MedReception AI integrates with named systems including athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed, with athenahealth and eCW often live in one to three weeks and others in three to six. Crucially, the AI makes no autonomous chart changes; it prepares information your team reviews and enters. Your record stays yours, and your staff stays in control of what lands in the patient's chart.
Section 4
Built for your practice, portable across your EMR
Your new-patient line isn't generic, so your AI shouldn't be either. MedReception AI is custom-built per client by a real, white-glove team that learns your intake questions, your providers, your specialty, and how you want new patients handled from hello to booked. Because the system is EMR-independent and portable, it isn't locked to whichever vendor bundles an assistant into your platform; if you switch EMRs down the road, your new-patient workflow moves with you. And every practice gets free lifetime edits and optimization, so when you add a provider, adjust a triage rule, or refine your qualifying questions, those changes get made without a new contract or a change-order fee. MedReception AI is healthcare-only, serving practices across the US, Canada, and Australia, and it's built to stay aligned with HIPAA and a BAA in the US, PIPEDA and PHIPA in Canada, and the Privacy Act and APPs in Australia.
Section 5
See it answer your new-patient line
The fastest way to judge whether this fits your front desk is to hear it work. Book a MedReception AI demo and we'll walk through how Katie answers your new-patient line in under a second, how the AI qualifies and routes by provider and urgency, and how Sallie books the visit and hands your team a structured, EMR-ready summary. Bring your real intake questions and your toughest new-patient scenarios; we'll show how the workflow handles them and how it maps to your specialty and your EMR. You'll also see the honest tradeoffs and the integration timeline for your specific system, so there are no surprises. There's no pressure to reshape your practice around the software; the software is built around your practice. Reach out to schedule a demo and see your new-patient line stop losing callers and start filling your schedule.
See the AI medical receptionist in action
MedReception AI answers every call in under a second, books appointments, and routes urgent needs, 24/7 and HIPAA-aligned. Book a demo and hear it handle your real calls.