By Workflow
AI for MRI & CT Prep Calls | Contrast & NPO Relay
MedReception AI answers MRI and CT prep calls 24/7, relaying contrast and NPO instructions and routing clinical questions to your team, never giving medical advice.
Section 1
The imaging prep call your front desk keeps fielding
The week before an MRI or CT, patients call with the same anxious questions. Do I stop eating, and for how long? Can I take my morning medications? Is there contrast, and what does that mean? These calls arrive in clusters, often after hours, and every one that hits a voicemail or a busy line risks a no-show or a scan canceled at check-in for a prep the patient never heard clearly. MedReception AI answers in under a second, with unlimited simultaneous calls, so a Monday morning surge of pre-scan questions never overwhelms your team. Katie handles daytime volume and Annie covers after-hours, both working from your imaging center's actual prep protocols. The AI relays the standardized instructions your clinicians have already approved, and routes anything outside that script to the right person. Patients hang up knowing exactly what to do before they arrive.
Section 2
Relaying contrast and NPO instructions the right way
Prep instructions are structured, and structured relay is exactly what the AI does well. When a patient asks about NPO timing, the AI states the fasting window your protocol defines, whether that is a set number of hours before an abdominal CT with oral contrast or clear-liquids-only guidance you have specified. For contrast studies, it confirms arrival time, hydration reminders, and what to bring, drawing only from the instructions your team pre-approved for that exam type. What it never does is improvise clinical judgment. It will not tell a patient it is safe to skip a medication, adjust a diabetes regimen around fasting, or interpret whether their kidney history permits contrast. Those are clinical decisions, and the AI is built to escalate them, not answer them. Because MedReception AI is custom-built for your center rather than plug-and-play, the prep scripts match your equipment, your radiologists, and your exam menu, not a generic template.
Section 3
Routing the questions that need a human
Some prep calls carry real clinical weight, and the AI is designed to recognize them and hand off cleanly. A patient reporting a possible pregnancy before an MRI, a metal implant or pacemaker for a safety screen, a severe prior contrast reaction, new kidney disease, or claustrophobia that may need sedation planning, all of these get routed by urgency to the technologist, nurse, or radiologist you designate. The AI captures the details as it goes and produces a structured summary your staff can paste directly into your EMR, working alongside systems like athenahealth, Epic, eClinicalWorks, Tebra, and ModMed, with no retyping and no autonomous chart changes. Multilingual support means a patient more comfortable in Spanish or Mandarin still gets the safety screen relayed and their concern escalated accurately. Routing and capture are the job here. Coverage, authorization, and clinical clearance stay with your team, exactly where they belong.
Section 4
Fewer canceled scans, less phone burden on your team
An MRI or CT slot that goes unused because a patient ate breakfast or missed the contrast instructions is expensive and hard to backfill on short notice. When prep questions are answered clearly and consistently, patients arrive ready, and your technologists spend less of their day re-explaining fasting rules over the phone. Because MedReception AI is healthcare-only and HIPAA-aligned with a signed BAA, protected health information stays handled to standard, and Canadian and Australian centers get PIPEDA, PHIPA, and Privacy Act alignment respectively. Edits and optimization are free for the lifetime of the account, so refining a prep script after a protocol change is a quick request to a real onboarding team, not a paid change order. If your imaging center switches EMR platforms later, the prep workflows travel with you rather than being locked to one vendor. The AI adapts as your imaging center does.
Section 5
Hear it handle a prep call
The fastest way to judge whether this fits your imaging center is to hear the AI relay a real prep scenario and route a real safety concern. In a MedReception AI demo, we will walk through your actual MRI and CT prep instructions, show how contrast and NPO guidance is relayed straight from your approved protocols, and demonstrate how a pregnancy screen, an implant flag, or a prior reaction gets escalated to the right person with a clean, EMR-ready summary. You will also see the white-glove onboarding, where a real team builds the workflows around your exam menu and radiologists rather than dropping in a generic script. There is no autonomous charting and no clinical decision-making, by design. The AI answers the phone, relays what your clinicians approved, and hands off everything else. Book a demo and bring your toughest prep call so we can show you exactly how it is handled.
See the AI medical receptionist in action
MedReception AI answers every call in under a second, books appointments, and routes urgent needs, 24/7 and HIPAA-aligned. Book a demo and hear it handle your real calls.