By Specialty
AI Receptionist for Plastic Surgery Practices
A healthcare AI receptionist for plastic surgery that answers in under a second, books cosmetic and reconstructive consults, and handles financing with discretion.
Section 1
Built for cosmetic and reconstructive call volume
Plastic surgery practices carry a mixed phone load. Cosmetic callers are shopping and comparing surgeons, often calling on a lunch break, while reconstructive and post-op patients need clinical answers now. A single front desk cannot hold both threads at once, and a busy signal or a long hold sends a prospective cosmetic patient to the next surgeon's website. MedReception AI answers in under a second and takes unlimited simultaneous calls, so a rhinoplasty inquiry, a breast reconstruction referral, and a post-op concern are all picked up at the same moment. Katie handles instant answering during clinic hours and Annie covers after hours, each greeting callers with your practice name and the tone you set. Nothing rings out to voicemail and nothing waits in a queue, which matters most when a caller is deciding whether your practice is worth a consult.
Section 2
Booking consults without losing the lead
A cosmetic inquiry is a lead, and leads cool fast. The AI captures what the caller wants, procedure of interest, cosmetic or reconstructive, timeframe, and how they found you, then routes by provider and urgency so the right consult lands on the right calendar. Sallie handles scheduling, offering the correct consult type and length for a face lift versus a Mohs reconstruction versus a Botox follow-up. Victoria turns any missed or after-hours call into a structured summary your coordinator can act on first thing, written to paste cleanly into your EMR. MedReception AI is EMR-aware for systems including ModMed, Tebra, AdvancedMD, athenahealth, eClinicalWorks, Epic, Elation, Cerbo, and Hint. The AI never makes autonomous chart changes; it collects and hands off, so your team confirms and books with the full picture in front of them instead of a name and a number on a sticky note.
Section 3
Financing questions, answered on the first call
Cosmetic procedures are largely self-pay, and price plus financing is often the question that decides whether a caller books. When a receptionist is mid-call and cannot get to the phone, that question goes unanswered and the caller moves on. MedReception AI is configured with your specific talking points: which procedures the practice offers, that pricing is confirmed at consult, and which financing paths you accept, such as CareCredit or in-house plans, stated the way you want them stated. The AI does not quote surgical fees it has not been given and does not improvise numbers; it delivers your approved language and routes anyone who needs a firm figure to a coordinator, with a structured summary noting the procedure and financing interest. Reconstructive callers get a different path, with insurance and referral questions captured for your billing team rather than a cosmetic financing script.
Section 4
Discretion, privacy, and the sensitive caller
People calling a plastic surgeon are often guarded. They may not want a spouse, an employer, or a receptionist they will later meet to know what they are asking about, and a rushed or crowded front desk makes that worse. MedReception AI gives every caller a calm, private conversation in their preferred language, with no waiting room within earshot. It follows your rules on what may be discussed and with whom, and it can triage a genuine post-operative concern, such as bleeding, signs of infection, or uncontrolled pain, to your on-call pathway rather than treating it as a scheduling call. Data handling is built for healthcare: HIPAA-aligned with a BAA available in the US, and aligned with PIPEDA and PHIPA in Canada and the Privacy Act and APPs in Australia. Sensitive details are captured for your clinical team, not left on a voicemail anyone can overhear.
Section 5
See it handle your practice's calls
The fastest way to judge fit is to hear the AI field the calls your practice actually gets: a cosmetic consult inquiry with a financing question, a post-op patient who needs triage, and an after-hours reconstructive referral, each routed and summarized the way your coordinators would want. MedReception AI is healthcare-only, works across the US, Canada, and Australia, and starts from 30-plus specialty templates, so a plastic surgery build does not begin from a blank page. EMR integration timelines vary by system: athenahealth and eClinicalWorks are often one to three weeks, while others such as Epic, ModMed, Tebra, and AdvancedMD typically run three to six weeks, and the AI answers and books from day one regardless. Book a MedReception AI demo and bring your own call scenarios; we will walk through how consult booking, financing language, triage, and discretion would work for your surgeons.
See the AI medical receptionist in action
MedReception AI answers every call in under a second, books appointments, and routes urgent needs, 24/7 and HIPAA-aligned. Book a demo and hear it handle your real calls.