By Specialty
AI Receptionist for Mohs & Dermatologic Surgery
MedReception AI answers Mohs and dermatologic surgery calls in under a second, handling referral intake, surgery scheduling, and post-op questions 24/7.
Section 1
Built for the Mohs referral and surgical call load
Mohs and dermatologic surgery practices field a distinctive mix of calls: dermatology and primary care referrals for biopsy-confirmed skin cancers, patients calling to schedule or confirm surgery dates, and post-operative questions about wound care and healing. When the front desk is on another line, referring offices hit voicemail and patients hang up during long holds, which delays surgical scheduling and can send referrals elsewhere. MedReception AI answers every call in under a second with unlimited simultaneous lines, so an inbound referral and a post-op patient are never competing for the same receptionist. Katie handles daytime overflow instantly, Annie covers after-hours, and calls route by intent, provider, or urgency. Every call arrives as a structured summary your staff can paste into the chart. This is phone workflow support only. MedReception AI makes no clinical decisions and never edits records on its own.
Section 2
Referral intake that captures what your schedulers need
A Mohs referral is only useful if the details arrive complete. When a referring dermatology or family practice office calls, the AI collects the information your team actually works from: patient name and contact details, the referring provider and practice, the biopsy site and pathology if the caller has it, and insurance or payer details so eligibility can be verified before scheduling. Callers who prefer another language are handled in theirs. Each intake becomes a clean, structured summary your staff can paste straight into the chart, so a coordinator opens the referral already knowing the lesion location and the payer instead of playing phone tag to reconstruct it. Because MedReception AI is custom-built per practice, the intake questions mirror your own referral form and the fields your surgical schedulers require. Nothing is written to the chart automatically. Your staff reviews every summary and decides what belongs in the record.
Section 3
Surgery scheduling and pre-op confirmations, day and night
Mohs cases often need coordination around case length, pathology turnaround, and reconstruction, so scheduling calls carry more weight than a routine visit. MedReception AI, with Sallie handling scheduling workflows, gathers preferred dates, confirms contact numbers, and captures the pre-operative questions patients raise, then routes anything that needs a coordinator's judgment to the right person with the context already attached. After hours, Annie keeps taking these calls so a patient who remembers a question the night before surgery reaches a helpful voice instead of a machine. Reminders about arrival time, anticoagulant instructions your office provides, and what to bring can be relayed exactly as your practice scripts them, with any phone numbers read digit by digit. It works alongside your existing system, whether you run athenahealth, ModMed, eClinicalWorks, or another EMR, so your call workflow stays consistent no matter what your front desk already uses.
Section 4
Post-op calls answered without adding front-desk strain
The days after Mohs surgery generate a predictable wave of calls: questions about bleeding, dressing changes, when to resume medications, redness at the site, and follow-up or suture-removal timing. Each one is important to the patient and time-consuming for a busy desk. MedReception AI answers these instantly, captures the patient's concern and the surgical site in a structured summary, and applies your triage rules to flag urgent symptoms for immediate clinical callback while routine questions queue for the nurse line. Victoria turns any voicemail into a readable summary, so nothing sits unheard over a weekend. The AI relays only the post-op guidance your practice has approved and never offers medical advice of its own; anything clinical goes to your team with the details already organized. The result is fewer missed post-op calls, faster identification of the patient who genuinely needs attention, and a front desk that is no longer buried under callbacks.
Section 5
See it handle your Mohs call flow
The fastest way to judge whether this fits a surgical dermatology practice is to hear it work through your own calls: a referral from an outside office, a patient booking a Mohs date, and a post-op wound question after hours. In a MedReception AI demo you can walk through each path, see the structured summaries your staff would receive, and shape the referral fields and triage rules to match how your schedulers and nurses already operate. The setup is configured around how your practice already runs, so the workflow reflects your own referral form, scripts, and triage rules. MedReception AI is healthcare-only and built to support your front desk, never to replace clinical judgment. Book a demo and bring the calls your desk struggles to answer, and see how each one arrives ready for your team.
See the AI medical receptionist in action
MedReception AI answers every call in under a second, books appointments, and routes urgent needs, 24/7 and HIPAA-aligned. Book a demo and hear it handle your real calls.