By Specialty
AI Receptionist for Interventional Radiology | MedReception AI
How a healthcare-only AI receptionist handles referring-office calls, prep questions, and order-driven scheduling for interventional radiology.
Section 1
Why interventional radiology phone lines are unlike any other specialty
Most IR volume arrives by referral, so your phones carry two very different conversations at once. Referring offices call to place orders, check authorization status, and confirm a patient got scheduled. Patients call with prep questions: when to stop eating, which medications to hold, whether they need a driver after sedation. Both call types are time-sensitive, and both land on a front desk that is also checking in patients and coordinating with the procedure suite. Missed calls cost practices referrals and new patients, and a patient who cannot reach anyone to clarify prep can become a same-day cancellation and a wasted procedure slot. MedReception AI is a healthcare-only AI receptionist built for this problem: it answers in under one second, takes unlimited simultaneous calls, and routes each caller by who they are and why they are calling, so referral lines and patient lines stop competing for staff attention.
Section 2
Referring-office calls answered instantly, routed correctly
Referring practices judge an IR group partly on how easy it is to reach. Katie, MedReception AI's instant-answering agent, picks up in under one second and identifies whether the caller is a referring office, a patient, a hospital floor, or a vendor. Referring-office calls can be routed straight to your scheduling or authorization team, or captured as a structured message with the ordering provider, patient name, requested procedure, and callback number, ready for staff to act on. Because the system handles unlimited simultaneous calls, a busy Monday morning never produces a busy signal for the coordinator trying to send you a case. Urgent requests, such as a floor calling about a same-day drain or line placement, are escalated by your rules to the right person immediately. The AI routes and escalates; it never makes clinical decisions. Your interventionalists and staff decide what gets done and when.
Section 3
Order-driven scheduling and prep instructions without the phone tag
IR scheduling is not open-calendar booking; it depends on the order, the procedure type, the room, and the sedation plan. Sallie, the scheduling agent, follows the booking rules you define, so patients are only offered slots that match how your practice actually schedules each procedure. Anything that requires human judgment, such as a complex case or an order that needs interventionalist review, is captured and handed to your team rather than guessed at. For prep, the AI answers from the instructions you approve: NPO windows, anticoagulation hold policies to confirm with the ordering clinician, driver requirements after moderate sedation, and arrival times. It delivers your protocol consistently on every call instead of relying on whichever staff member happens to answer. Nothing is improvised, and no clinical advice is generated. Patients who understand their prep show up ready, which protects procedure-room time you cannot get back.
Section 4
After-hours coverage and EMR-ready summaries for every call
IR does not stop at five o'clock. Annie covers after-hours calls, applying your urgency rules so a post-procedure patient with concerning symptoms reaches your on-call pathway while routine scheduling requests wait for morning. Victoria turns voicemails into readable summaries instead of a queue of audio files. Every call, day or night, produces a structured, EMR-pasteable summary: caller, reason, disposition, and follow-up needed. Staff paste it into the chart in seconds; the AI never makes autonomous chart changes. MedReception AI integrates with athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. Integrations with athenahealth and eClinicalWorks are often live in one to three weeks, and the others typically in three to six. Multilingual coverage means patients can handle prep questions and scheduling in the language they are most comfortable speaking, without your staff scrambling for interpretation on routine calls.
Section 5
Built for medical practices, compliant where you operate
MedReception AI serves healthcare practices only, across the US, Canada, and Australia. In the US it operates HIPAA-aligned and signs a BAA. Canadian practices are covered under PIPEDA and PHIPA requirements, and Australian practices under the Privacy Act and the Australian Privacy Principles. The platform ships with more than thirty specialty templates, so an interventional radiology deployment starts from IR-appropriate call flows, procedure vocabulary, and routing logic rather than a generic script. Bailey, the onboarding agent, works with your team to load your procedures, prep protocols, referring-office handling rules, and escalation paths before the first live call. Guardrails stay constant throughout: the AI answers, routes, schedules within your rules, and escalates; clinicians and staff make every clinical and chart decision. If your referral line rings more than your front desk can answer, book a MedReception AI demo and hear how it handles a real IR call flow with your own protocols.
See the AI medical receptionist in action
MedReception AI answers every call in under a second, books appointments, and routes urgent needs, 24/7 and HIPAA-aligned. Book a demo and hear it handle your real calls.