By Specialty
AI Receptionist for Genetics & Genomics Clinics
MedReception AI answers genetics and genomics clinic calls in under a second, handling referral intake and sensitive counseling scheduling 24/7.
Section 1
Built for the genetics referral funnel
Most genetics and genomics clinics grow on referrals, and the referral is where calls pile up. A referring OB, oncologist, or primary care office calls to send a patient over, and if your front desk is mid-appointment or on another line, that call goes to voicemail or a busy signal. Missed calls quietly cost you new patients. MedReception AI answers in under a second, on unlimited simultaneous lines, so no referral ever hits a busy tone. Katie greets the caller, confirms whether it is a provider office or a self-referring patient, and captures the reason for referral in plain language: family history concern, cancer risk assessment, prenatal or carrier screening follow-up, or a variant result to be discussed. Each call becomes a structured summary your coordinators can paste into your EMR. The AI never alters a chart or makes clinical decisions, so intake stays clean and your counselors keep control of every case.
Section 2
Scheduling sensitive counseling appointments
Genetic counseling visits carry weight that a routine slot booking does not. A patient calling about a BRCA result, a positive carrier screen, or a prenatal finding is often anxious, and the phone experience sets the tone before they ever meet your team. Sallie handles the scheduling side with a calm, unhurried script your clinic approves, matching the visit to the right counselor and the right length, whether that is a first consultation, a results-disclosure visit, or a cascade-testing conversation for family members. Callers can request telehealth or in-person, note that they need extra time, or ask to include a partner or parent on the visit, and all of that is captured cleanly. The AI does not give results, interpret findings, or offer any medical guidance over the phone. It books, confirms, and routes. Sensitive discussions stay with your counselors, where they belong, and patients reach a live person faster instead of waiting on hold.
Section 3
Routing, triage, and after-hours coverage
Genetics calls are rarely one-size-fits-all, so routing matters. MedReception AI directs each caller by intent and urgency: new referrals to intake, existing patients to results or follow-up coordination, provider offices to your referral line, and billing or records questions to the right queue. Urgent items, like a callback flagged by an oncology team ahead of a treatment decision, can be escalated by your rules rather than sitting in a general voicemail. After hours, Annie covers the phones so a family in a different time zone or a worried patient calling at night still reaches a professional voice instead of a machine. Victoria turns any voicemail into a clean summary your team reads in seconds. Multilingual support means callers can start in their own language. Nothing here replaces clinical judgment. The system organizes the call, captures the details, and hands your staff a ready-to-act summary.
Section 4
EMR-independent and built around your clinic
Genetics and genomics practices run on a mix of systems, and MedReception AI is designed to fit rather than force a switch. We integrate with athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed, with athenahealth and eClinicalWorks often live in one to three weeks and others typically three to six weeks. Where a clinic also runs specialty pedigree or variant-tracking tools, the phone workflow works alongside them, capturing details as structured summaries your team pastes where they need to go. Because the AI is EMR-independent and portable, it stays with you if your tooling changes. What sets us apart is that every setup is custom-built for your clinic by a real team, white-glove, and edits and optimization are free for the lifetime of your account, so as your referral patterns and counseling workflows evolve, the phone experience keeps pace. MedReception AI is healthcare-only and privacy-aligned: HIPAA plus a BAA in the US, PIPEDA and PHIPA in Canada, and the Privacy Act and APPs in Australia.
Section 5
See it handle a genetics call
The fastest way to judge whether this fits your clinic is to hear it work. Book a MedReception AI demo and we will walk you through a live genetics scenario: a referring oncology office sending a high-risk patient, a self-referral calling about a family history of cancer, and an anxious patient scheduling a results-disclosure visit. You will see how Katie captures the referral, how Sallie books the counseling appointment against your rules, and how the structured summary lands ready to paste into your EMR, with no autonomous chart changes anywhere in the flow. We will map your specialty templates, routing logic, and after-hours coverage to how your clinic actually runs, and answer integration questions for your specific EMR. Bring the call types that give your front desk the most trouble, and we will show you exactly how they would be handled. There is no obligation, and every question about setup, timelines, and privacy gets a straight answer.
See the AI medical receptionist in action
MedReception AI answers every call in under a second, books appointments, and routes urgent needs, 24/7 and HIPAA-aligned. Book a demo and hear it handle your real calls.