Region + Specialty
AI Receptionist for Australian Plastic Surgery
MedReception AI answers cosmetic and plastic surgery calls for Australian practices with discretion, Privacy Act care, and fast consult booking.
Section 1
Cosmetic and plastic surgery calls, answered in under a second
Australian plastic and cosmetic surgery practices field a demanding mix of calls: rhinoplasty and breast surgery enquiries, post-operative questions, revision consultations, and reception during theatre days when the front desk simply cannot pick up. Missed calls quietly cost you new patients, and long hold times send prospective callers to the next surgeon on their list. MedReception AI answers every call in under one second and handles unlimited simultaneous callers, so no enquiry rings out. Katie greets instant callers, Annie covers after-hours, and Victoria turns voicemail into clean summaries. The AI captures the enquiry, identifies which procedure and which surgeon it relates to, and routes accordingly. It never gives medical advice about a procedure, healing timelines, or suitability. It manages the phone workflow, capturing intent and escalating to your team, so clinical questions always reach a clinician who decides.
Section 2
Discreet consultation booking that respects sensitive enquiries
Cosmetic enquiries are personal, and callers often want privacy before they will share details. Sallie manages consultation scheduling, offering available times for initial cosmetic consults, surgical review appointments, and follow-ups, then writing a structured, EMR-pasteable summary of what the caller asked for. The AI captures the procedure of interest, preferred surgeon, contact preferences, and any timing constraints without pressing for information the caller is not ready to give. It routes urgent post-operative concerns to your clinical team promptly and directs general aesthetic enquiries into your consult pipeline. Because it makes no autonomous chart changes and no clinical decisions, your surgeons and nurses retain full control over every booking and every note, the AI routes and escalates while clinicians decide. The result is a calm, professional first impression that reflects the sensitivity your patients expect from a plastic surgery practice, on every call, day or night.
Section 3
Australian Privacy Act and APP alignment, built for your practice
Handling health information for cosmetic and surgical patients carries real obligations under Australian privacy law. MedReception AI is designed to align with the Privacy Act and the Australian Privacy Principles, so enquiry data and call summaries are managed with appropriate care from the first ring. The service supports multilingual callers, which matters across Australia's diverse patient base, and uses specialty templates tuned to plastic and cosmetic surgery workflows rather than a generic script. Unlike category-level AI features bundled inside a single practice management system, MedReception AI is EMR-independent and portable, and it is custom-built for your practice rather than plug-and-play. That means the greeting, the routing logic, and the procedures it recognises are configured around how your surgeons actually run their lists. If you change or upgrade systems later, your receptionist comes with you rather than being locked to one vendor.
Section 4
Fits your existing systems and your existing team
MedReception AI works alongside the tools your practice already runs. It produces structured summaries you can paste straight into your practice management or clinical system, and it integrates with a range of named platforms including athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed, with athenahealth and eClinicalWorks often live within one to three weeks and others typically three to six weeks. Onboarding is white-glove and handled by a real team, not a self-service wizard, so your specific procedures, surgeons, and after-hours rules are captured correctly before go-live. You also get free lifetime edits and optimisation, so as your consult process evolves or you add a new procedure line, the AI keeps pace at no extra cost. The receptionist becomes an extension of your front desk, freeing your staff to focus on patients in the rooms and in theatre.
Section 5
See MedReception AI handle your cosmetic enquiries
If your plastic surgery practice is losing enquiries to missed calls, theatre-day gaps, or after-hours silence, the fastest way to judge the fit is to hear it. Book a demo of MedReception AI and listen to how Katie, Annie, Sallie, and Victoria answer a cosmetic consultation call, capture the procedure and preferred surgeon, and hand your team a clean, ready-to-use summary, all with the discretion your patients expect. We will walk through the Privacy Act and APP alignment, show how routing works for your specific procedures and surgeons, and map out an onboarding timeline against your current EMR. There is no pressure and no obligation, just a clear look at whether a purpose-built, healthcare-only AI receptionist suits how your practice takes calls. Bring your trickiest enquiry scenario and we will show you how it is handled. Book your MedReception AI demo today and never let another cosmetic enquiry ring out.
See the AI medical receptionist in action
MedReception AI answers every call in under a second, books appointments, and routes urgent needs, 24/7 and HIPAA-aligned. Book a demo and hear it handle your real calls.