By Care Setting
AI Receptionist for Imaging & Radiology Centers
An AI receptionist for imaging and radiology centers, handling order-driven scheduling, prep instructions, and results routing 24/7. Book a demo.
Section 1
Order-driven scheduling that respects the referral
Imaging appointments start with an order, not a symptom. A referring provider requests a specific study, sometimes with contrast, sometimes with a modality and body part spelled out, and the front desk has to match that order to the right slot, scanner, and protocol. MedReception AI's scheduling agent, Sallie, works from that logic. She captures the ordered study, the referring physician, and the reason for exam, then routes the caller toward the appropriate scheduling path instead of dropping every study into one generic slot. Because MedReception AI answers in under a second and handles unlimited simultaneous calls, a rush of referrals after a morning clinic session never becomes a busy signal. Every caller reaches the same structured intake, and each interaction produces an EMR-pasteable summary your schedulers can act on. MedReception AI never makes autonomous changes to your chart or RIS, so nothing is booked or altered without a human confirming it.
Section 2
Prep instructions delivered accurately, every call
Prep is where imaging scheduling quietly goes wrong. An NPO window before a contrast CT, hydration guidance, holding metformin, arriving early for MRI safety screening, removing metal, a full bladder for pelvic ultrasound, bringing prior films: each depends on the exact study ordered. When a front desk is fielding heavy call volume, prep details get rushed or skipped, and the patient shows up unprepared or gets rescheduled. MedReception AI answers 24/7, so a patient who thinks of a question the night before an exam still gets a consistent answer instead of a voicemail. Using specialty templates configured for your center, the AI relays the prep steps tied to a given exam type, confirms the patient understood them, and logs what was communicated in a structured summary. It is multilingual, so prep instructions reach patients in the language they actually speak, reducing no-shows caused by simple misunderstanding.
Section 3
Results calls routed, never guessed at
Results are the most sensitive calls an imaging center takes, and the ones where a wrong answer does real harm. Patients call asking whether their scan is back, what it showed, and who will explain it. MedReception AI is built for this boundary. It does not read, interpret, or disclose imaging findings, and it makes no autonomous changes to the chart. Instead, Victoria captures the request and turns it into a clean summary, while routing logic directs the caller by urgency and the right owner: the reading radiologist's workflow, the referring provider's office, or your results-callback queue. Katie handles instant answering during the day and Annie covers after-hours, so a worried patient calling at nine p.m. reaches a calm, consistent response and a clear next step rather than an empty line. Your staff still control what gets said about a result and when, exactly as compliance requires.
Section 4
Compliant, EMR-aware, and honest about timelines
Imaging centers sit inside a web of referrers, priors, and downstream reads, so the systems matter. MedReception AI is EMR-aware and works alongside platforms including athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. Timelines are honest: athenahealth and eClinicalWorks integrations often land in one to three weeks, while others typically run three to six weeks, and we tell you which bucket you are in up front. On privacy, MedReception AI is built for healthcare specifically. In the US it is HIPAA-aligned and we sign a BAA; in Canada it aligns with PIPEDA and PHIPA; in Australia with the Privacy Act and the Australian Privacy Principles. Every call produces a structured, EMR-pasteable summary your team reviews before anything moves, because the AI never edits a chart on its own. That keeps the workflow fast for patients and defensible for your center.
Section 5
Stop losing imaging patients to a busy front desk
A missed call at an imaging center is often a new patient with an order in hand who simply moves to the next facility on their referral list, and long hold times turn into hang-ups before a study is ever booked. MedReception AI closes that gap without adding headcount: sub-second answering, unlimited concurrent calls, 24/7 after-hours coverage, multilingual prep guidance, and routing by referring provider, study type, and urgency, all feeding structured summaries your schedulers can paste straight into their workflow. It is purpose-built for healthcare across the US, Canada, and Australia, with more than thirty specialty templates to draw from, so the intake reflects how imaging actually works rather than a generic call script. See it handle a real order-to-schedule call, prep instructions, and a results request the way your center would want them handled. Book a MedReception AI demo and hear Katie, Sallie, and Victoria work through your imaging workflow.
See the AI medical receptionist in action
MedReception AI answers every call in under a second, books appointments, and routes urgent needs, 24/7 and HIPAA-aligned. Book a demo and hear it handle your real calls.