By Care Setting
AI Receptionist for Employer & Onsite Clinics
MedReception AI answers employer and onsite clinic calls in under a second, routing eligibility, scheduling, and occupational health requests 24/7.
Section 1
Built for the Front Desk of an Employer Health Clinic
Employer and onsite clinics run on a different rhythm than a typical practice. One phone line may serve eligible employees, dependents, HR benefits coordinators, and occupational health requests, all with different intake paths. Front desks field heavy call volume during shift changes and open enrollment, and a missed call can mean an employee skips care or an HR contact escalates. MedReception AI answers in under one second, on unlimited simultaneous lines, so no caller waits on hold or hangs up. Katie handles instant answering during clinic hours, and Annie covers after-hours and weekends. Every call is greeted consistently, in the caller's language, and moved toward the right next step. The AI routes and escalates; it never makes clinical decisions or changes charts on its own. Your clinicians stay in control while the phones stop overflowing.
Section 2
Eligibility Routing Without Coverage Guesswork
Employer clinics often gate services by eligibility: who is covered under the plan, which sites they can use, and which visit types apply. MedReception AI captures and routes that intent cleanly. It asks structured qualifying questions, identifies whether a caller is an employee, dependent, or HR coordinator, and directs the call to the correct queue or staff member. Payer and plan references stay strictly generic. The AI captures which plan or employer group a caller names and routes accordingly. It never quotes coverage, confirms benefits, or gives billing advice, because those decisions belong to your team. When something falls outside a defined rule, the AI escalates to a human with full context instead of guessing. The result is fewer misdirected transfers and cleaner handoffs, so your staff spends time on eligibility judgment calls rather than fielding every call cold and re-asking the same intake questions.
Section 3
Scheduling, Occupational Health, and Triage-Aware Routing
Onsite clinics juggle routine visits, pre-employment and DOT exams, injury reports, drug screens, and return-to-work follow-ups. Sallie handles scheduling against your real availability, booking, rescheduling, and confirming across providers and sites. For calls about a specific condition or injury, the AI manages the phone workflow only: it takes intake details, routes by urgency and provider, and escalates when a caller describes something acute. It never offers medical advice about the condition. Triage-aware routing means an employee reporting a workplace injury reaches the right person immediately, while a routine wellness booking flows to self-serve scheduling. Victoria turns voicemails into structured summaries your team can paste straight into the EMR, with no autonomous chart changes. Multilingual handling keeps a diverse workforce covered. Because MedReception AI is EMR-independent and portable, it works alongside your current system and moves with you if your clinic changes platforms or adds sites.
Section 4
Compliant Capture and EMR-Ready Summaries
Employer health touches sensitive information, so the guardrails matter. MedReception AI is HIPAA-aligned with a BAA available in the US, and supports PIPEDA and PHIPA in Canada and the Privacy Act and APPs in Australia. Every call produces a structured, EMR-pasteable summary: who called, the reason, the routing decision, and any details your intake requires. Each MedReception AI deployment is custom-built for your clinic by a real onboarding team, with free lifetime edits and optimization as your workflows change, whether you add an occupational health line, a new employer group, or a second onsite location. Named EMR integrations include athenahealth and eClinicalWorks, often in one to three weeks, plus Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed, typically three to six weeks. More than 30 specialty templates give the AI the right questions from day one, so intake stays accurate and consistent from the first call.
Section 5
See MedReception AI Handle Your Clinic's Calls
If your employer or onsite clinic loses new patients to hold times, misroutes eligibility questions, or leaves after-hours injury calls to voicemail, MedReception AI closes those gaps without adding headcount. Katie, Annie, Victoria, Sallie, and Bailey work together to answer instantly, route by provider and urgency, schedule against real availability, and hand your team clean summaries, all while your clinicians keep every clinical decision. Because the system is built specifically for healthcare and tuned to your workflows, it fits how your clinic already runs rather than forcing you into a generic script. Book a demo to hear how it greets your callers, walk through an eligibility-routing and occupational health scenario in your voice, and see a sample EMR-ready summary. Bailey guides onboarding from there, and lifetime edits mean the setup keeps pace as your employer contracts and clinic footprint grow.
See the AI medical receptionist in action
MedReception AI answers every call in under a second, books appointments, and routes urgent needs, 24/7 and HIPAA-aligned. Book a demo and hear it handle your real calls.