By Care Setting
AI Receptionist for Ambulatory Surgery Centers
A healthcare-only AI receptionist for ambulatory surgery centers: books pre-op appointments, captures clearances and referrals, and routes every call 24/7.
Section 1
Why ASC front desks live and die by the phone
An ambulatory surgery center runs a tight funnel: referral in, consult, pre-op workup, clearance, surgery date, post-op follow-up. Every step depends on the phone, and the front desk is usually a small team juggling referring offices, patients, anesthesia questions, and vendors on one line. When a coordinator is confirming a case for tomorrow, the next referral call rolls to hold, and referring practices do not wait on hold. A missed call can mean a case that books somewhere else. MedReception AI answers every inbound call in under a second, with no busy signal and no voicemail loop, even when several offices and patients call at once. Katie handles instant answering so your coordinators stay on the cases already in motion instead of being pulled off by every ring. Because MedReception AI is healthcare-only, it speaks the language of surgical scheduling, not a generic call-center script, and it captures what your team actually needs on the first call.
Section 2
Pre-op scheduling that respects the surgical timeline
Pre-op scheduling is not one appointment; it is a sequence with dependencies. A patient may need a history and physical, labs, an anesthesia consult, and a firm surgery date, each in the right order and inside the right window. Sallie books against your real availability and appointment rules rather than dropping everyone into a generic slot, offering the correct visit type and duration for consults, pre-op evaluations, or procedure dates. When a caller needs to confirm, reschedule, or ask what to bring and how to prep per your center's instructions, Katie handles it live and relays your instructions, then produces a structured summary your team pastes straight into your system. MedReception AI is EMR-aware across athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. Timelines vary: athenahealth and eClinicalWorks are often one to three weeks, others typically three to six. The AI books and updates appointments but makes no autonomous chart changes.
Section 3
Capturing clearances and referral intake cleanly
Two call types decide whether an ASC case stays on track: referral intake and clearance status. Referring offices call to send a new case, and MedReception AI captures the referring provider, patient, procedure requested, insurance details for routing and capture only, and any records being sent, in a consistent structured summary your coordinators can act on without replaying a voicemail. On the clearance side, patients and offices call about cardiac clearance, labs in transit, or a cleared-to-proceed status; the AI logs exactly who called, about which patient and case, and what is outstanding, then routes it to the right coordinator. It never gives medical advice or interprets a clearance; it captures and routes so a clinician decides. Payer information is handled for routing and intake only, never coverage or billing guidance. Nothing is written to a chart automatically, so a person stays in control of every record while your team sees a clean, complete note every time.
Section 4
After-hours coverage and routing built around your center
Surgical patients have questions that do not wait for business hours: pre-op instructions the night before, a med they were unsure about, a case-day arrival time. Most centers send those calls to voicemail nobody hears until morning. Annie covers after-hours so every evening and weekend call is answered live with your instructions and next steps, and Victoria turns any voicemail into a clean structured summary waiting at open. MedReception AI routes by provider, urgency, and triage cues you define, so a possible urgent post-op concern is flagged and escalated your way while a routine scheduling question is handled on the spot, in the caller's language when needed. Where EMR-bundled AI tends to ship one general script, MedReception AI is custom-built for your center and stays EMR-independent and portable, so if you switch systems your trained AI comes with you. Compliance is built in: HIPAA-aligned with a BAA in the US, PIPEDA and PHIPA in Canada, the Privacy Act and APPs in Australia.
Section 5
See it handle a real ASC call
MedReception AI is healthcare-only, not a general answering service adapted to medicine. It ships with 30-plus specialty templates and is EMR-aware across athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed, with athenahealth and eClinicalWorks often live in one to three weeks and others in three to six. Bailey guides onboarding so your referral-intake fields, pre-op appointment types, clearance routing, and case-day scripts reflect how your center actually runs before go-live, backed by white-glove onboarding and free lifetime edits as your protocols change. The AI family works together: Katie answers instantly, Annie covers after-hours, Victoria summarizes voicemail, and Sallie schedules, all producing EMR-pasteable summaries with no autonomous chart edits and no clinical decisions. The fastest way to judge fit is to hear it take a realistic surgery-center call, from a referring office sending a case to a patient confirming a pre-op date. Book a MedReception AI demo and we will walk through your referral intake, clearance routing, and pre-op scheduling on a live call.
See the AI medical receptionist in action
MedReception AI answers every call in under a second, books appointments, and routes urgent needs, 24/7 and HIPAA-aligned. Book a demo and hear it handle your real calls.