Dental
AI Receptionist for Orthodontics: Book More Consults
An AI receptionist for orthodontics that answers in under a second, books new-patient consults, coordinates treatment, and captures financing questions 24/7.
Section 1
Why orthodontic front desks lose consults on the phone
Orthodontic practices depend on the new-patient consult, and many first calls come from parents or adults comparing two or three offices the same afternoon. When your front desk is checking patients in, handling records-transfer requests, and answering financing questions, the phone can ring out or land in voicemail. Callers rarely leave a message; they dial the next practice. Missed calls quietly become missed starts, and a single unbooked aligner or braces consult can mean a full course of treatment lost. MedReception AI answers every call in under a second with Katie and handles unlimited simultaneous calls, so a lunchtime rush never produces a busy signal. After hours, Annie covers evenings and weekends, when working parents often call. No hold music, no hang-ups, and no consult lost because everyone was chairside.
Section 2
Booking and screening the new-patient consult
An orthodontic consult call is really a short triage. Is this a child, teen, or adult? Braces, clear aligners, or a second opinion? Self-referred, or sent by a general dentist with records on the way? Sallie, our scheduling AI, walks the caller through booking the right consult type into the right provider's column and captures what your treatment coordinator needs before the patient sits down: chief concern, referral source, whether panoramic or transfer records exist, and insurance carrier. Routing rules can send a bonded-retainer issue or a poking-wire complaint to the appropriate slot or staff line, while a routine new start goes straight onto the schedule. Everything the AI gathers arrives as a structured, EMR-pasteable summary your team can drop into the chart. MedReception AI never edits the record itself, so your coordinator stays in control of what becomes clinical documentation.
Section 3
Treatment coordination and financing questions, handled up front
In orthodontics the money conversation happens early, and it is often why a caller hesitates to book. Callers ask what braces cost, whether you take their PPO, how monthly payment plans work, and whether you offer in-house financing or third-party lending. Your AI receptionist is configured with your practice's own answers, so Katie explains your consult fee, records fee, and payment-plan structure in plain language, then books the consult while interest is warm. Because the AI captures each financing and insurance question in the call summary, your treatment coordinator sees what the family is weighing before the appointment and can prepare a proposal instead of starting cold. Multilingual support means Spanish-speaking parents get the same clear answers. The AI presents your terms and books the visit; it does not quote numbers you have not approved or promise coverage it cannot verify.
Section 4
Fits your ortho workflow and practice management system
MedReception AI is healthcare-only and built around dental and specialty workflows, with 30+ specialty templates and configurable routing by provider, urgency, and triage. Victoria turns any voicemail your team does leave into a clean written summary, and Bailey guides onboarding so your rules, consult types, and financing scripts reflect how your office actually runs. The platform is EMR-aware and integrates with systems including Tebra, ModMed, AdvancedMD, Elation, athenahealth, and eClinicalWorks; athena and eCW connections often take one to three weeks, others three to six. Summaries paste cleanly wherever you document, and the AI makes no autonomous chart changes. It is HIPAA-aligned with a signed BAA in the US, and supports PIPEDA and PHIPA in Canada and the Privacy Act and APPs in Australia. Hear it answer a live ortho consult: book a MedReception AI demo to hear how your next new-patient call would sound.
See the AI medical receptionist in action
MedReception AI answers every call in under a second, books appointments, and routes urgent needs, 24/7 and HIPAA-aligned. Book a demo and hear it handle your real calls.