Allscripts
AI Receptionist for Allscripts Practices
Allscripts products such as Professional and TouchWorks now sit under Veradigm, and many practices on them are weighing a change of system. MedReception does not integrate with Allscripts. It answers every call for your practice, captures what each caller needs, and hands your staff a structured summary to enter in Allscripts.
Phone coverage that survives an EHR change
If your practice is deciding whether to stay on Allscripts or move, the phones still have to be answered in the meantime. MedReception does not depend on the EHR: it answers every call now, hands staff a summary to enter wherever you chart today, and keeps working after a switch.
What it does for a Allscripts practice
Every call answered
Day, night, lunch hour and weekends. Callers reach a receptionist instead of a voicemail box.
Appointment requests, ready to book
The caller's reason, preferred days and times and contact details arrive as one request your staff books in Allscripts.
New patient intake on the call
Name, date of birth, phone, insurance and reason for the visit, captured once and handed over as a structured summary.
Urgent calls routed by your rules
You decide what counts as urgent and where it goes: the on-call number, a nurse line or a provider.
Refills, referrals and messages
Captured with the details staff need, so the callback starts with the answer instead of the question.
HIPAA compliant, verified by Compliancy Group, BAA included
Call data is handled for healthcare, and a Business Associate Agreement is part of every setup.
How it fits your day on Allscripts
- •Today: every call answered, requests and messages summarized for staff.
- •During a migration: the receptionist's greeting, routing and answers stay the same.
- •After a move to a system we integrate with: booking into the chart can be switched on.
What it does not do with Allscripts
It does not read your Allscripts schedule, book appointments into Allscripts or write to the chart. Your team stays the one that enters visits and notes in Allscripts, working from a summary instead of a voicemail. If you need a connection, a custom integration can be scoped for your practice.
The receptionist is EHR-independent. If your practice moves to a system we integrate with today (eClinicalWorks, athenahealth, Practice Fusion, Tebra (formerly Kareo), Office Ally, Jane, Hint, Elation, Cerbo, ModMed, CharmHealth, SimplePractice, Amazing Charts, ChiroHD, PracticeQ, Azalea, Eye Cloud Pro, TherapyNotes, Ultralight, MDLand, Veracity, PatientNow, Med Access (TELUS), Accuro, pMD, PS Suite, Nextech and HealthQuest), booking into the chart can be switched on and the same receptionist keeps working.
Want MedReception integrated with Allscripts?
We build custom EHR integrations. Book a demo and we will scope yours. Until then, Katie answers every call for your practice, handles intake and sends booking requests your staff enter in Allscripts.
Questions from Allscripts practices
Does it integrate with Allscripts?
No. Custom integration available. Most practices use the call summaries as they are.
Will we have to rebuild it if we change EHRs?
No. The receptionist is EHR-independent and moves with you.