Compile compliance evidence
- •List BAAs, HIPAA assessments, SOC roadmap, and penetration test summaries.
- •Map each control to the buyer’s security questionnaire for fast responses.
- •Document escalation + incident response workflows with timestamps.
Compliance KPI•Risk & compliance
Security & Compliance Readiness
Captures the controls CFOs, CIOs, and compliance leads expect before greenlighting AI reception.
This KPI packages the proof points procurement teams ask for—signed BAAs, HIPAA monitoring, SOC readiness, and audit trails. Use it in diligence packets to show MedReception AI meets enterprise guardrails out of the box.
Expressed as checklist completion and artifact availability.
BAA status
Signed with every deployment
Compliance tooling
HIPAA monitored + SOC 2 in flight
Continuous logging, MFA, and access reviews.
Cost breakdown
“Show your work” table
| Line item | Annual spend | Per-unit | Notes |
|---|---|---|---|
| Security artifacts | 100% available | BAA • HIPAA packet | Architecture diagram, access matrix, incident plan. |
| Audit logging | All interactions | Transcript + escalation log | Exportable for QA or legal review. |
| Vendor diligence response | <5 business days | Questionnaire cycle | Security team handles SOC/IT questionnaires. |
Align stakeholders early
- •Loop in compliance, legal, IT security, and clinical leadership during evaluation.
- •Share sandbox access plus transcript samples so they can validate safeguards.
- •Set a cadence for quarterly security reviews once live.
Assumptions
What this KPI assumes
Shared responsibility
MedReception secures infrastructure; customers manage local device + EHR access.
HIPAA focus
Primary requirement is U.S. healthcare with BAAs and PHI handling guardrails.
Audit-ready posture
All transcripts, logs, and admin actions are exportable on demand.
Supporting proofs
Share with finance + ops partners
Need the full diligence packet?
We’ll send the BAA template, architecture diagram, access matrix, and incident response plan within one business day.