Elevated PSA and Hematuria Referral Intake

Referral calls from primary-care offices are taken as structured intake: referring provider, secure delivery address, reason for referral, and the specific results your urologists want in hand before the patient is seen
For an elevated PSA that means the value, the draw date and whether it was a repeat; for microhematuria it means the urinalysis with microscopy plus the risk factors your own referral form asks about, which many practices model on the AUA and SUFU risk stratification
Self-referring patients, the ones told by their family doctor to make an appointment and given nothing else, are captured with who ordered the test, where it was drawn, and consent to request the records, so the chase starts before the visit not during it
Findings your protocol treats as needing faster review, such as visible hematuria, follow the routing rule your physicians wrote rather than any judgment made by the AI
Referring offices calling to check on a patient get a defined status path, so a coordinator is not pulled out of clinic to answer a courtesy call
Each referral lands as a structured task with identifiers, referral reason, outstanding records and callback number, ready for whoever works your referral queue

How it pays back

A Referral Visit Without the Data Is a Wasted Visit

A man arrives for an elevated PSA and the chart holds one number with no date, no prior trend, and no record of who drew it. The visit becomes a records request and a rebooking. The information gap was created on the phone and could have been closed there.

Two Referral Reasons, Two Different Data Sets

PSA and hematuria referrals look similar on a message pad and need completely different preparation. Configured as distinct intake paths, each asks its own questions, so the urologist opens two charts that are actually ready for two different conversations.

Self-Referred Patients Are the Hardest to Prepare

When the referral never arrives as a document, everything depends on what the patient can tell you. Asking, at the first call, which office ordered the test and taking consent to request it turns an unpreparable visit into a records task with days of lead time.

Referrers Notice Whether You Answer

A primary-care office that reaches a person on the first attempt refers again. One that reaches hold music twice starts sending elsewhere. Every referral line is answered in under a second, all day, with no ceiling on how many arrive at once.

Under 1 second to answer

Referring offices reach an answered line rather than a hold queue between patients

Structured referral capture

Referrer, reason, values, dates and outstanding records delivered as one task, not a message

Dozens of languages

Self-referring patients are intaked in their own language rather than lost at the first call

Frequently asked questions

Does the AI decide how urgent a referral is?

No. It applies the routing rules your physicians wrote to the information the caller gives. It does not stratify risk, does not grade a finding, and does not decide that one referral outranks another beyond the rules you supplied.

What if the referring office cannot give the lab values on the call?

The referral is still captured, with the missing items flagged explicitly and the secure delivery route confirmed. Your queue sees a referral marked as awaiting records rather than a complete one that quietly is not.

Can it book the appointment during the referral call?

Yes, where your rules allow booking before records arrive. Many practices prefer to book only after a defined minimum data set is present, and that condition can be enforced on the call. The choice is yours to configure.

How does it handle a patient who says his doctor found blood in his urine?

As an intake conversation, not a clinical one. It records what the patient reports, captures the ordering office, and follows your routing rule. It does not tell the patient what the finding means or what evaluation he is likely to need.

Where does the referral end up?

In the destination you nominate: an EMR referral or task queue, a shared inbox, or a structured summary your staff file. Writeback is available through API or FHIR for supported systems, and custom integration is available where none exists.

Can it take referrals after hours?

Yes. Coverage is 24/7 with unlimited concurrency, which matters because referring offices often clear their own inbox at the end of a session, well after most specialty front desks have closed.

Turn PSA and Hematuria Referrals Into Prepared Visits