Primary Care Workflows
Family medicine fields every symptom from every age. See how a practice-authored rule set routes symptom calls without the AI judging urgency.
Most practices already have something written down: a nurse triage protocol, standing orders, a list of complaints that must reach a physician the same day. That document becomes the rule set. Nothing is imported from a generic script, and no symptom list from us is presented to your patients as clinical guidance.
Symptom calls are handled differently depending on who picks up: a seasoned MA, a float, a per-diem covering lunch. The rule set does not vary with who is at the desk, how busy the morning is, or how many times the same question has already been asked that day.
The system never diagnoses, never characterises a complaint as minor or serious, and never offers reassurance. It does not tell a caller that something can wait until Monday or that they should be seen today unless your protocol says exactly that for exactly that routing category.
These calls do not arrive evenly. They pile up at Monday open, through respiratory season, and in the hour after a long weekend. Every line is answered at once, so the caller describing a new symptom is not sitting in a queue behind three scheduling calls.
Under 1 second to answer
Symptom callers reach a live voice immediately, including at Monday open and through respiratory season
Unlimited concurrent calls
No symptom call waits behind a refill or a scheduling call on a busy line
Dozens of languages
The same practice-authored rule set is applied regardless of the language the caller uses
No. It makes no clinical determination of any kind. It applies the routing categories your clinicians wrote and delivers the caller's own description to the destination those rules name. Deciding what a symptom means remains entirely with your clinical staff.
Your clinical leadership does, usually starting from the nurse triage protocol or standing orders you already use. They are reviewed with you at setup and can be changed at any time. We do not supply clinical thresholds and do not present any example list as authoritative guidance.
Your practice's emergency instruction plays at the start of every call as a standing disclosure, telling anyone with an emergency to hang up and dial nine one one. That is not a judgement made about a particular caller. Beyond that, callers are routed by the escalation path your protocol names.
No. It reads only wording your practice has approved, such as your published office instructions or your stated callback turnaround. It does not offer home care suggestions, does not interpret what the caller describes, and does not predict what the clinician will say.
A structured record: verified identity, callback number, who was calling, the complaint in the caller's words, the answers to the questions your protocol specifies, the routing category that fired, and a timestamp. It arrives in your EMR task queue, a shared clinical inbox, or another destination you choose.
No. It answers every call instantly, applies your routing rules, and hands off a complete message. Clinical assessment stays with your clinicians. If you contract a nurse triage service, it can be one of the destinations in your escalation path.
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