Glaucoma Follow-Up Recall and Pressure Check Scheduling

Books the visit type your protocol calls for, separating a technician pressure check from a full evaluation with imaging or visual field testing, because those consume different rooms, staff and equipment
Applies the interval that patient was given rather than the next open slot: a check meant for six weeks after a medication change is not the same appointment as an annual review, and booking it as one loses the point of the visit
Recognizes a caller who was told to return after a drop change or a laser procedure, offers dates inside that window, and routes to your staff when the caller wants a date outside it
Surfaces patients who have drifted past their interval as a worklist with the last visit date and the interval attached, instead of leaving them to be noticed by accident
Captures the obstacle behind a reschedule, whether that is the cost of drops, no ride, a caregiver's schedule, or a belief that nothing is wrong, so staff can call back about the real reason
Never characterizes a pressure reading, a field result, or a patient's risk. Questions about results follow the routing your clinical team wrote

How it pays back

Nothing Else Reminds a Glaucoma Patient to Return

Early glaucoma does not hurt and does not blur, so the patient has no symptom telling them the appointment mattered. Your recall process is the only thing standing between a stable patient and a silent one. That makes interval integrity an operational safeguard, not a scheduling preference.

Interval First, Availability Second

The common failure is offering whatever the template shows and letting a six-week check land at four months because that was the next slot with the right physician. Configuring the window first means the conversation starts from what the patient was told, and anything outside it becomes a staff decision rather than a default.

Two Different Visits Hide Behind One Phrase

"I need a pressure check" can mean a short technician appointment or a full workup with testing before the physician sees the patient. Booking the wrong one wastes either a lane or a physician slot. The distinction is made from your rules about what that patient is due for, not from the caller's wording.

Lapsed Patients Become a List

Overdue glaucoma follow-up is usually a suspicion rather than a report. Every drifted caller and every non-rebooked cancellation is captured with dates and stated obstacles, which turns the problem into a short list a technician can work rather than an outreach project nobody schedules.

24/7 coverage

Follow-up calls are answered evenings and weekends, when older patients most often call

Unlimited concurrent calls

A recall list can be worked outbound in one pass rather than over three weeks

HIPAA BAA included

Visit history and follow-up interval data encrypted with AES-256 at rest and TLS in transit

Frequently asked questions

Will the AI tell a patient what their eye pressure was?

No. It does not read out, interpret, or comment on a pressure, a visual field, or imaging. Those questions are routed to whoever your protocol names. Its role in glaucoma is scheduling and interval integrity, which is administrative work that happens to carry clinical consequence.

How does it know the right follow-up interval for a given patient?

From your system where appointment and recall data are available through API or FHIR, or from the rules your practice writes for common situations, such as how soon after a medication change or a laser procedure a patient should be seen. It applies your rule. It does not infer an interval from a guideline or from the patient's description.

Our patients need testing done before the physician sees them. Can it book that sequence?

Yes, where your templates model it. Test-then-see workflows are configured as a visit type with the testing attached, so the imaging or field slot and the physician slot are booked together rather than the patient arriving for one and being sent away to book the other.

Can it call overdue patients rather than waiting for them?

Yes, on the cadence and script your practice approves. Outbound recall calls state only what you authorized, book inside the interval you set, and hand any clinical question to staff. Because calls run concurrently, a backlog of overdue patients can be contacted in a single pass.

What if a patient says they stopped using their drops?

That is not a scheduling matter and it is not answered on the call. It is captured in the patient's own words and routed to the person your protocol names, with the appointment handled normally. The AI does not advise on medication, does not tell a patient whether stopping matters, and does not reassure.

Our physicians follow different conventions. Can it reflect that?

Each physician's follow-up rules, visit types and testing sequences are configured separately, so a caller booking with one physician is not offered another physician's pattern. Changing a rule changes the next call, with no phone-tree rebuild.

Keep Glaucoma Patients Inside Their Follow-Up Interval