New OB Intake
A pregnancy confirmation call is an onboarding event, not a booking. What to capture on it so the first prenatal visit is not spent collecting paperwork.
A pregnancy confirmation call opens a relationship that will run for the better part of a year, generate a delivery, a postpartum visit and often a lifetime of gynecologic care. It is also frequently the call that goes to voicemail because it arrives at 8:40 in the morning with everything else. Answering it in under a second, every time, is the single cheapest thing an obstetric practice can fix.
The usual pattern is a booking call, a callback for insurance, a packet mailed and returned incomplete, and a first visit that starts twenty minutes late while someone enters history. Collecting the intake fields on the first call, in the patient's own language with dozens supported, compresses that into one interaction and leaves the first visit for the clinical conversation.
Which hospital a patient delivers at is not a preference the office can accommodate later. It determines which physicians in the group can care for her, sometimes which office she attends, and often what her plan covers. Asking it during intake, rather than at 20 weeks, prevents the transfer of care that otherwise happens halfway through a pregnancy.
The system collects the fields your form defines and applies the routing rules your practice wrote. It does not determine gestational age, does not assess whether a history is high risk, and does not decide how soon a patient should be seen. Where your protocol says a captured element goes to a clinician before booking, it goes to a clinician before booking.
Under 1 second to answer
The pregnancy confirmation call is picked up immediately, including during the morning rush
Dozens of languages
Full obstetric intake collected in the language the patient speaks, not through a relative
One structured pass
Dating fields, history, coverage, hospital preference and records requests captured together
No. It records the dating information your intake form asks for, such as last menstrual period and the date of a home test, and passes it through. Establishing an estimated due date is a clinical act performed by your team with the information available to them, including imaging. Nothing is stated to the patient as her due date.
As much as your form defines and the patient is willing to give in one sitting. Practices typically configure a core set on the call, with the remainder pushed to a portal form or completed at the visit. The value is that what does get captured arrives structured and complete, rather than as free text somebody has to re-key.
It follows your rule. You supply the list of history elements that require clinician review or an earlier appointment, and the system routes those calls exactly as written. It does not evaluate the significance of anything the patient says, does not grade risk, and does not tell her what her history means.
Yes, where your rules allow it. Most practices set a target gestational age for the first visit and a set of conditions under which booking must wait for staff review. The system offers dates that satisfy those conditions and escalates the rest, rather than offering the next open slot regardless.
The previous practice, its location and the type of records are captured, and a release or records-request task is created in your workflow. Patients transferring care mid-pregnancy are flagged specifically, because their outstanding visits and studies have to be reconciled before the first appointment, not discovered in the room.
Into your systems, in the shape you specify. Structured intake delivery and scheduling are live and currently deployed on a number of platforms, available through API or FHIR on others, and available through secure workflow automation where no suitable interface exists. Custom integration is available for unusual configurations.
Next step
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Billing
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Pillar guide
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
