Compliance & Security
AI receptionists capture sensitive patient intake information on secure, encrypted channels and return structured summaries to your practice. Learn how intake data is protected and what your staff needs to do to maintain compliance.
Intake is captured inside MedReception, which is HIPAA compliant (verified by Compliancy Group). Your staff maintains control of reviewing and filing intake data into the medical record.
Encrypted intake channels prevent interception or unauthorized access. Data is delivered securely to your practice only.
Track which staff members accessed, reviewed, and filed patient intake. Demonstrates compliance controls to auditors and regulators.
Structured intake with compliance flags reduces risk of filing incomplete or inaccurate PHI. Your team has a clear review process.
End-to-end encryption
Intake calls are encrypted; audio and data are not stored or shared outside your practice
HIPAA-aware structuring
Sensitive fields are labeled as PHI and flagged for staff review before filing
Staff-controlled filing
Intake summaries are reviewed and filed by your team; the AI does not auto-populate the chart
Audit logs available
Track access and filing of patient intake for compliance verification and training
No. Audio is not retained. Intake summaries are delivered securely to your practice and stored only on your servers or in your EMR. You control retention and deletion.
Patients can request copies of their medical record, including the intake summary filed in their chart. This is part of standard HIPAA patient rights and your record retention policy.
Your staff reviews the intake summary before filing and can redact, clarify, or note anything that's out of scope. The AI provides the structured summary; your team controls what is filed into the chart.
If a caller objects to call recording, your practice can decline the AI intake and route to a staff member instead. This is your practice's choice and is noted in the call log.
Yes. MedReception executes a BAA with your practice, outlining data handling, security, breach notification, and compliance obligations. This is standard for all HIPAA-regulated vendor relationships.
Breach notification procedures are outlined in your BAA. Your practice and MedReception follow HIPAA breach notification rules, including assessment, reporting, and mitigation steps.
Security & Regulation
HIPAA and compliance
Full overview of how AI receptionists are built to meet HIPAA requirements, encryption, audit logging, and BAA obligations.
Workflow
Patient intake
Detailed intake workflow including security touchpoints, staff review, and EMR filing.
Next step
Front desk workload
Where front-desk time actually goes.
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