Compliance
MedReception is HIPAA compliant (verified by Compliancy Group), and its Kareo integration is built with end-to-end encryption, secure authentication, and full audit logging, with no patient data stored outside your account.
MedReception writes appointments and new patient demographics to Kareo. Call intake summaries, medical history, allergies, medications, and symptoms are captured during the call and returned as structured, EMR-pasteable summaries for your team to review and file in Kareo. All data written to your Kareo account is the source of truth. No dual records, no data silos.
Traditional voicemail systems store patient messages on third-party servers. MedReception eliminates voicemail; all calls are answered live or routed to your team. No patient data left on public infrastructure.
Every call is encrypted, logged, and tagged with patient name, provider, timestamp, and outcome. Your compliance team can audit call history, routing decisions, and escalations for risk and quality review.
MedReception uses OAuth to connect securely to your Kareo account. Your username and password are never shared or stored. You can revoke MedReception's access anytime from your Kareo settings.
End-to-end encryption
All calls and data transfers encrypted; no plain-text patient information
Infrastructure inside MedReception, HIPAA compliant and verified by Compliancy Group
MedReception and Kareo connection built on HIPAA-compliant standards
Audit trails for every call
Timestamp, patient, provider, outcome, and escalation logged and retrievable
Secure OAuth authentication
Your Kareo credentials never shared; access revoked on demand
Yes. MedReception is HIPAA-compliant and operates under a Business Associate Agreement (BAA) when integrated with covered entities like Kareo. All infrastructure, encryption, and audit controls follow HIPAA standards.
No. MedReception writes appointments and new patient demographics to your Kareo account. Call intake summaries and clinical details are captured and returned as structured summaries for your team to review and file in Kareo. We do not maintain a separate patient database. All records are in Kareo; we are a conduit.
Yes. All call recordings are encrypted and stored within MedReception's HIPAA-compliant infrastructure. Recordings are not uploaded to public cloud services or third-party servers. Access is logged and auditable.
Yes. You can revoke access from your Kareo account settings at any time. MedReception will immediately stop syncing new appointments and reading your schedule. Existing records are not deleted.
Yes. MedReception provides a BAA for practices covered under HIPAA. The BAA outlines our obligations to encrypt, audit, and protect your patient data. It is signed before integration begins.
Call logs and intake summaries are retained in compliance with HIPAA standards (typically 6 years from the date of the call). Your practice controls retention policy per your compliance protocol.
Capability
HIPAA and compliance
Full overview of MedReception's HIPAA compliance, encryption, and audit controls.
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