Compliance
Paper forms and email intake create HIPAA exposure. AI-driven call capture is HIPAA-aware by design: encrypted calls, secure summaries, full audit trail, no exposed PHI.
Paper forms left at reception, faxed to wrong numbers, or stored insecurely are a major HIPAA violation risk. AI capture keeps all PHI encrypted and audit-logged from the moment the call begins.
Patient data never flows through email, unencrypted messaging, or fax lines. Structured summaries go to your staff via secure channels integrated with your EMR and practice management system.
Every call is recorded, timestamped, and linked to the patient's chart. For audits, BAAs, or breach investigations, you have a complete record of who accessed what and when.
Staff don't handle paper intake forms, so there's no risk of accidental disclosure, lost forms, or insecure disposal. The process is inherently secure by design.
End-to-end encrypted intake capture
All calls and summaries encrypted; no exposed PHI in transit
Full audit trail from call to chart
Timestamped records for every interaction and data access
HIPAA-aware by design
Secure capture, storage, and transfer of all patient data
Zero paper intake in the workflow
Eliminates misfiling, loss, and unauthorized access risks
Yes. Calls are encrypted and stored inside MedReception, which is HIPAA compliant (verified by Compliancy Group). Recordings are retained per your retention policy and can be audited or deleted on schedule. Staff work from the structured, EMR-pasteable summary—not raw audio.
The full audit trail allows us to identify exactly what data was affected, when, and by whom. We report the incident to your team and to authorities as required. The audit trail is key to breach assessment and notification.
No. Structured summaries are logged directly in the chart and visible only to staff with EMR access. There's no 'send' button to a personal email. Data stays within your secure system.
No. MedReception's AI receptionist is a Business Associate, and a BAA is included with our service. All intake capture, storage, and transfer comply with HIPAA from day one.
We provide language you can include in your Privacy Policy describing how intake is captured, stored, and used. Your legal team can review it, but the process is inherently compliant.
Regulatory
HIPAA and compliance
Full compliance framework for AI intake and call handling.
Process
Patient intake
How intake data is captured, stored, and transferred securely.
Product
Meet Katie, the AI receptionist
How Katie handles sensitive patient information and call security.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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