Concierge & DPC
Concierge members often have supplemental or international insurance. AI receptionist captures insurance details on the call and returns structured data to your staff for verification and chart filing.
Insurance information is gathered during the intake call so staff don't re-call members later. Structured summaries let your billing team review and file coverage details without manual re-entry.
Insurance verification happens faster when data is captured during enrollment rather than as a follow-up phone call. Staff receives structured insurance summary ready to verify and file.
Concierge members often have multiple plans (primary, supplemental, international). AI receptionist documents all coverage and flags gaps for your practice manager to address before the member's first visit.
Members selecting concierge self-pay or bundled plans are documented during intake so billing accurately reflects payment model from day one.
Insurance captured on intake
Primary and secondary coverage documented during new member call
Structured for billing staff
Insurance data returned as summary; staff reviews and files to chart
Complex coverage flagged
International or supplemental insurance noted for practice manager follow-up
Self-pay documented
Member payment model and bundled plan selections recorded on intake
The receptionist captures insurance information on the call. Staff then reviews the structured summary and performs verification with the carrier. Insurance data is returned as a summary for your team to review and file to the chart.
The receptionist documents self-pay status and any bundled concierge plan selected during enrollment. This is logged in the member record so billing knows payment model from day one.
The receptionist captures both primary and secondary coverage. International or non-standard plans are flagged in the intake summary so your practice manager can follow up on eligibility and coordination of benefits before the member's first visit.
No. Insurance data is captured on the call and returned as a structured summary for your staff to review and file. Your team performs final verification and documents insurance details in the chart.
Member can report insurance changes during any call with the AI receptionist. The updated information is captured and escalated to your billing staff for chart update and re-verification.
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