Compliance

Concierge practices handle sensitive health data on every call. AI reception must be HIPAA-compliant and auditable by default.

Concierge members call with private health concerns and share sensitive data. Phone reception must meet HIPAA encryption, access controls, and audit standards. MedReception AI is HIPAA compliant (verified by Compliancy Group), runs on secure infrastructure, and integrates with your EHR without exposing patient data.

All calls are encrypted end-to-end; no unencrypted transmission of health information
Access controls ensure only authorized staff can view call summaries or patient records
Call interactions are logged and auditable—full compliance with HIPAA's audit trail requirements
AI integrates with your EHR using secure API connections; call summaries are returned as structured, EMR-pasteable records for your team to review and file
Business Associate Agreement (BAA) is in place and reviewed by your compliance officer
Patient data is de-identified and retained only as long as your practice policy requires

How it pays back

Peace of mind on compliance

Concierge practices handle sensitive health data. HIPAA compliance is non-negotiable. The AI is built on secure infrastructure, encrypted by default, and auditable—so your compliance officer and legal team can sign off with confidence.

No liability from phone-based data breaches

Traditional voicemail, unsecured text messages, and unencrypted email create liability. AI reception eliminates these gaps by capturing health data securely, encrypting transmission, and returning structured summaries for your team to file in your HIPAA-compliant EHR.

Staff access controls prevent unauthorized snooping

Your receptionist can see call summaries for their own patients, but cannot access other members' data. Providers can see all member data per their role. Billing staff see only the information they need. Access is granular and auditable.

Documentation is complete and defensible

Every call is logged with timestamp, participant details, and summary. If a HIPAA audit or complaint arises, you have complete records to show how data was handled and who had access.

End-to-end encryption

All calls and data transmission secured by HIPAA-standard encryption

Audit trail by design

Complete call logs, access records, and staff activity for compliance reviews

Business Associate Agreement in place

BAA signed and reviewed; vendor meets HIPAA Security Rule standards

EHR integration is secure

Data shared via encrypted API; call summaries returned as structured records for your team to review and file

Frequently asked questions

What happens if a member's call contains sensitive health information?

The AI captures the information securely and encrypts it immediately. The call summary is returned as a structured, EMR-pasteable record for your team to review and file in your EHR per your access controls. The information never travels unencrypted, and anything MedReception keeps, such as the call record and summary your team works from, is handled under your Business Associate Agreement.

Is there a Business Associate Agreement (BAA)?

Yes. MedReception AI is a HIPAA business associate, and a BAA is standard. Your compliance officer should review the BAA before signing, but the agreement is in place to meet HIPAA requirements for vendors who handle or access PHI (Protected Health Information).

Can we audit who accessed a member's call record?

Yes. All access to call records is logged—who viewed the record, when, and what they did. Your compliance team can pull these audit trails for any member at any time, which helps you demonstrate HIPAA compliance during audits.

How long are calls stored?

You define the retention policy. Typically, call summaries are stored in your EHR per your standard retention schedule (e.g., 6 years for Medicare, 10 years for pediatric). The AI system retains only what your practice policy requires and can purge records on schedule.

What if a member asks us to delete their call record?

If a member exercises their right to deletion under HIPAA, you can request the AI system and your EHR to delete or redact the relevant records per your retention policy and legal obligations. MedReception AI supports deletion requests.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

Book a Demo Contact Us

Want the numbers first? See plans and pricing