Compliance
Concierge members call with private health concerns and share sensitive data. Phone reception must meet HIPAA encryption, access controls, and audit standards. MedReception AI is HIPAA-compliant, runs on secure infrastructure, and integrates with your EHR without exposing patient data.
Concierge practices handle sensitive health data. HIPAA compliance is non-negotiable. The AI is built on secure infrastructure, encrypted by default, and auditable—so your compliance officer and legal team can sign off with confidence.
Traditional voicemail, unsecured text messages, and unencrypted email create liability. AI reception eliminates these gaps by capturing health data securely, encrypting transmission, and returning structured summaries for your team to file in your HIPAA-compliant EHR.
Your receptionist can see call summaries for their own patients, but cannot access other members' data. Providers can see all member data per their role. Billing staff see only the information they need. Access is granular and auditable.
Every call is logged with timestamp, participant details, and summary. If a HIPAA audit or complaint arises, you have complete records to show how data was handled and who had access.
End-to-end encryption
All calls and data transmission secured by HIPAA-standard encryption
Audit trail by design
Complete call logs, access records, and staff activity for compliance reviews
Business Associate Agreement in place
BAA signed and reviewed; vendor meets HIPAA Security Rule standards
EHR integration is secure
Data shared via encrypted API; call summaries returned as structured records for your team to review and file
The AI captures the information securely and encrypts it immediately. The call summary is returned as a structured, EMR-pasteable record for your team to review and file in your EHR per your access controls. The information never travels unencrypted and is not stored outside your EHR without your permission.
Yes. MedReception AI is a HIPAA-covered entity and BAA is standard. Your compliance officer should review the BAA before signing, but the agreement is in place to meet HIPAA requirements for vendors who handle or access PHI (Protected Health Information).
Yes. All access to call records is logged—who viewed the record, when, and what they did. Your compliance team can pull these audit trails for any member at any time, which helps you demonstrate HIPAA compliance during audits.
You define the retention policy. Typically, call summaries are stored in your EHR per your standard retention schedule (e.g., 6 years for Medicare, 10 years for pediatric). The AI system retains only what your practice policy requires and can purge records on schedule.
If a member exercises their right to deletion under HIPAA, you can request the AI system and your EHR to delete or redact the relevant records per your retention policy and legal obligations. MedReception AI supports deletion requests.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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