Visit Length
Long visits are the product in membership medicine. Match each request to the right visit type and duration so the unhurried hour survives the phone.
A membership practice sells time, not throughput. When a visit that needed an hour gets a twenty-minute slot, the physician either runs late for everyone behind it or cuts short exactly the conversation the model exists to make possible. Sizing the visit correctly on the phone is a scheduling decision with clinical consequences.
Small practices hold their scheduling logic in the physician's head or one person's judgement, which works until that person is in a room or on holiday. Writing the template down and having every call apply it means the rules survive the day the usual scheduler is unavailable.
A frequent source of overrun is the concern raised at the end. Your practice can decide to ask about additional topics during booking, and to lengthen the visit or split it accordingly. The system asks what you tell it to ask and records the answer; it never decides what is clinically worth an hour.
A visit booked with the wrong length usually gets discovered at the worst moment, at check-in or ten minutes before the hour ends. Correcting it costs a phone call, a schedule change, and a member who now waits longer for the thing they pay a monthly fee to receive quickly.
Unlimited concurrent calls
Long booking conversations never block the next caller from being answered
Dozens of languages
Visit-sizing questions are asked in the member's preferred language
HIPAA BAA included
Stated visit reasons encrypted with AES-256 at rest and TLS in transit
From your template. You define the visit types, their durations, and the questions that map a request onto them. The system applies that mapping. It does not make a clinical judgement about how much time a problem deserves, and anything that does not map cleanly is handed to your team to size.
It books what your rules allow and flags anything outside them. Some membership practices deliberately let members request extra time; others require the physician to approve it. Both are configurable, and the system states your policy rather than negotiating a new one on the call.
Yes, where your template defines the sequence. If the exam requires fasting labs beforehand, a longer block, or a separate results visit afterwards, those steps are booked in the order you specify and the member is told what to do first.
It needs some written rule to apply, but that can be as simple as three visit types and a default. Writing the logic down for the phone layer is often the point at which any inconsistency between staff becomes visible, because the rule has to be stated explicitly.
Only if your practice has said so. Whether a given request is offered as a phone, video, home, or in-office visit is your rule, and the system states the options you have authorised. It never substitutes a shorter modality on its own initiative.
No. The workflow is EMR-neutral: it can run entirely on your written template and deliver structured booking requests to a queue, or write directly where an interface exists. Integration is available through API or FHIR for supported systems, with custom integration where none exists.
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How same-day requests are captured and applied against the access rules your practice publishes.
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Annual Exam Recall Calls for Membership Practices
The longest visit on the template is also the one members most often let slide a year.
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AI Patient Intake and Preference Capture for Concierge Practices
Capturing the preferences and history that make a longer visit worth its length.
Pillar guide
AI Receptionist for Concierge, DPC and Membership Practices
The full membership-practice phone layer: member and prospect calls, access, after-hours, enrollment questions, and operations.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
