Compliance

AI reception for 8x8 practices with HIPAA audit trails and secure data handling

An AI receptionist that operates within HIPAA compliance, securely handles PHI on 8x8 calls, maintains audit trails, and integrates with your EMR's privacy controls.

All calls and transcripts subject to HIPAA BAA (Business Associate Agreement)
PHI encrypted in transit and at rest; stored in HIPAA-certified data centers
Call recordings retained per your practice's retention policy, not the AI system's
Patient consent frameworks built into AI intake flow—records when consent is given or refused
Audit trails capture who accessed PHI, when, and for what purpose
No third-party data brokers or telemetry—PHI never used for AI model training

How it pays back

HIPAA by Design

AI receptionist is built from the ground up to handle PHI securely. Compliance is not an afterthought—it's the foundation.

Audit Ready

Call logs, transcripts, and access records are automatically retained and organized for compliance audits or OCR investigations.

Patient Privacy Respected

AI captures consent and respects opt-out requests. Patient preferences about contact method and data use are honored by the system.

No Risk to Your Practice

BAA ensures the vendor, not your practice, bears liability for data breaches or mishandling of PHI on calls.

HIPAA BAA included

All AI reception services covered by Business Associate Agreement

Encrypted and segregated

PHI stored separately from non-clinical data, encrypted per NIST standards

Audit trail logging

Access, time, user, and action recorded for every PHI interaction

No model training on PHI

Patient data is never used to improve AI—only used for the call being handled

Frequently asked questions

Is the AI receptionist HIPAA compliant?

Yes. A Business Associate Agreement is in place, and the system is built to store, transmit, and access PHI securely. All calls involving patient information are covered.

What if a patient refuses to give their Social Security number or date of birth on the call?

The AI respects the refusal and notes it in the call summary. Staff can collect that information later via secure portal or in-person. No pressure to disclose PHI on an inbound call.

How long are call recordings kept?

Your practice sets the retention policy—typically 3–7 years for compliance. The AI system does not delete recordings; your practice controls lifecycle based on your records management plan.

Can the AI's vendor use our call data for anything else?

No. PHI is never used to improve the AI model, train algorithms, or shared with third parties. Only your practice and your BAA partner can access PHI.

What if there's a data breach?

The BAA obligates the vendor to notify your practice immediately and cooperate with breach investigation and notification. Your malpractice and cyber liability insurance may also apply.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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