Role-based pathway
Office Managers
A concise view of what you care about, what we take on, and what stays in your control.
What they care about
- •Reliable coverage every day
- •Consistency across staff
- •Reporting you can act on
What MedReception removes from their plate
- •Coverage gaps that create chaos
- •Variability in how calls are handled
- •Chasing down status and callbacks
What it does not threaten
- •Policy control and routing rules
- •Exception handling for edge cases
- •Operational visibility and metrics
Practice-type view
Pair this role with the right operating model
Jump into the Practice Types silo to see how daily call patterns, pain points, and MedReception workflows shift for each care setting.
Practice type
Primary Care Practice
High-volume, relationship-driven practices that juggle chronic care, new patients, and referrals daily.
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Practice type
Specialty Medical Practice
Condition-specific practices with higher downstream value per call and complex scheduling.
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Practice type
Surgical Practice
Procedure-heavy teams balancing consults, authorizations, and post-op reassurance.
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