Client Portal

Comparison Guide

MedReception AI vs Solutionreach

Solutionreach focuses on patient communication—reminders, texting, and outreach. MedReception AI focuses on intelligent phone automation that reduces call volume and handles patient contact in real time.

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Two Tools That Complement Each Other

Solutionreach is a patient engagement and messaging platform. It excels at reminders, texting, surveys, and outreach.

MedReception AI is built for real-time phone handling—call routing, triage, after-hours coverage, and multilingual intake.

Feature Comparison

AI Phone Answering
Yes — 24/7 automation
No
Text Messaging
Optional via integrations
Yes — core product
Appointment Reminders
AI-driven calls optional
Yes
Call Routing
AI logic + triage
No
Voicemail Summary
Victoria AI summaries
No AI summaries
After-Hours Coverage
Yes — Annie AI
No
Scheduling
EMR integrations (Athena/ECW 1–3 wks; others 3–6 wks)
Reminder-based only
Patient Outreach Campaigns
Limited
Strong
Phone Call Automation
Yes
No
Best Use Case
Reduce call volume
Improve messaging

When Solutionreach Works Better

  • You want strong automated reminders and texting.
  • You need patient outreach campaigns and surveys.
  • You don’t require phone automation.

When MedReception AI Works Better

  • Your phones ring nonstop.
  • You’re losing patients to missed calls.
  • You want AI handling intake and routing.
  • You need after-hours AI coverage.
See How MedReception AI Works

AI Reception + Messaging = Better Access

Many practices pair MedReception AI for calls with Solutionreach for outreach.

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Scheduling Optimization

Let us show you the scheduling playbook

Every scheduling workflow includes trigger-based routing, automation, and escalation so patients reach the right slot in real time.

More Scheduling Optimization Resources

Explore related content in the scheduling silo to see how AI handles new patients, follow-ups, reminders, and waitlists.