Cost · ROI · Staffing
Virtual Receptionist Cost
Hourly vs. per-call pricing and how it compares to in-house staffing.
Hourly/per-call fees plus variability in quality and availability.
Define the cost problem
- •Hourly or per-call charges
- •Multiple agents; inconsistent scripts
- •Limited access to your systems
Hidden costs
- •Rework from misrouted calls
- •QA time to keep quality
- •Security/compliance considerations
Rough ranges
- •Hourly/per-call + setup fees
- •QA/rework time
- •Possible minimums/lock-ins
Compare options
- •Maintain virtual receptionist contract
- •Switch providers; similar model
- •Bring in-house with staffing cost
- •Use AI for intake; humans for nuance
AI reception advantage
- •Always-on, consistent delivery
- •Lower variable cost vs. per-call
- •Full logging for QA/compliance
What to do next
- •Compare per-call spend to AI platform
- •Move routine intake to AI
- •Humans handle escalations and VIPs