Cost · ROI · Staffing
Multi-Provider Practice Costs
Coordinating multiple schedules, lines, and higher call volume.
Higher volume multiplies abandonment and staffing costs.
Define the cost problem
- •Multiple schedules and lines
- •Transfers and holds grow
- •Coverage gaps hurt multiple providers
Hidden costs
- •Lost visits across providers
- •Rework from misroutes
- •QA time to keep quality across staff
Rough ranges
- •Staffing to volume + OT at peaks
- •Answering services/call centers costs
- •AI platform vs. added headcount
Compare options
- •Staff larger team + OT
- •Call center/BPO; manage QA
- •Answering services off-hours
- •AI intake + routing; humans for clinical
AI reception advantage
- •Routes to correct provider fast
- •Reduces holds and transfers
- •Predictable cost across multiple providers
What to do next
- •Measure abandonment across providers
- •Map peak coverage to AI
- •Define escalation per provider