Cost · ROI · Staffing
AI Receptionist Cost
Platform fees vs. headcount costs for consistent call handling.
Headcount costs rise with volume; AI stays predictable.
Define the cost problem
- •Staffing scales with volume
- •OT/temps at peaks
- •Turnover resets training
Hidden costs
- •QA/rework from human errors
- •PTO/sick coverage costs
- •Abandonment when short-staffed
Rough ranges
- •Platform fee vs. salary + burden
- •OT/temps at peaks
- •Training/churn costs
Compare options
- •Hire/OT to match volume
- •Answering services for overflow
- •Call centers/BPO
- •AI for primary intake; humans for escalations
AI reception advantage
- •Predictable cost; scales with volume
- •Consistent scripts + logging
- •Reduces need for extra headcount
What to do next
- •Compare platform vs. FTE + OT
- •Map peaks to AI coverage
- •Define escalation rules for humans