Cost · ROI · Staffing
Agency Receptionist
Placement fees plus ongoing hourly premiums for outsourced staff.
Placement fees and hourly premiums erode margins while you train agency staff.
Define the cost problem
- •One-time placement + hourly premiums
- •Variable quality and retention
- •Training investment on non-staff personnel
Hidden costs
- •Rework from unfamiliar scripts
- •QA burden to keep quality up
- •Patient confidence impact
Rough ranges
- •Placement fee + hourly uplift
- •Ramp time and supervision
- •Replacements when agency staff churn
Compare options
- •Pay premiums for agency coverage
- •Build larger internal bench
- •Use answering services for overflow
- •Use AI to stabilize intake and reduce reliance on agencies
AI reception advantage
- •Stable coverage without premiums
- •Consistent scripts/logging
- •Reduces need for frequent agency rotations
What to do next
- •Total agency spend + ramp/QA time
- •Model AI vs. agency dependency
- •Retain humans for clinical nuance