Oracle Health (Cerner)
AI Receptionist for Clinics on Oracle Health (Cerner)
Oracle Health, formerly Cerner, is used mainly by hospitals and the outpatient clinics that belong to them. MedReception does not integrate with Oracle Health (Cerner). It answers every call for your practice, captures what each caller needs, and hands your staff a structured summary to enter in Oracle Health (Cerner).
Outpatient clinics inside a hospital system
An outpatient clinic in a hospital system answers its own scheduling and message calls, often with fewer people than the call volume needs. MedReception answers those calls, separates appointment requests from clinical messages, and gives the clinic team a summary of each one to act on in their own system.
What it does for a Oracle Health (Cerner) practice
Every call answered
Day, night, lunch hour and weekends. Callers reach a receptionist instead of a voicemail box.
Appointment requests, ready to book
The caller's reason, preferred days and times and contact details arrive as one request your staff books in Oracle Health (Cerner).
New patient intake on the call
Name, date of birth, phone, insurance and reason for the visit, captured once and handed over as a structured summary.
Urgent calls routed by your rules
You decide what counts as urgent and where it goes: the on-call number, a nurse line or a provider.
Refills, referrals and messages
Captured with the details staff need, so the callback starts with the answer instead of the question.
HIPAA compliant, verified by Compliancy Group, BAA included
Call data is handled for healthcare, and a Business Associate Agreement is part of every setup.
How it fits your day on Oracle Health (Cerner)
- •Appointment requests: the caller's reason and preferred times, ready for staff to schedule.
- •Clinical messages: routed to the nurse line or care team you name.
- •After hours: one list for the morning instead of a stack of voicemails.
- •Urgent calls: escalated on the rules the clinic sets.
What it does not do with Oracle Health (Cerner)
It does not read your Oracle Health (Cerner) schedule, book appointments into Oracle Health (Cerner) or write to the chart. Your team stays the one that enters visits and notes in Oracle Health (Cerner), working from a summary instead of a voicemail. If you need a connection, a custom integration can be scoped for your practice.
The receptionist is EHR-independent. If your practice moves to a system we integrate with today (eClinicalWorks, athenahealth, Practice Fusion, Tebra (formerly Kareo), Office Ally, Jane, Hint, Elation, Cerbo, ModMed, CharmHealth, SimplePractice, Amazing Charts, ChiroHD, PracticeQ, Azalea, Eye Cloud Pro, TherapyNotes, Ultralight, MDLand, Veracity, PatientNow, Med Access (TELUS), Accuro, pMD, PS Suite, Nextech and HealthQuest), booking into the chart can be switched on and the same receptionist keeps working.
Want MedReception integrated with Oracle Health (Cerner)?
We build custom EHR integrations. Book a demo and we will scope yours. Until then, Katie answers every call for your practice, handles intake and sends booking requests your staff enter in Oracle Health (Cerner).
Questions from Oracle Health (Cerner) practices
Does MedReception integrate with Cerner?
No. It answers and summarizes calls; your staff enter them in Oracle Health. Custom integration available.
Who is it for?
Clinics and practices that answer their own phone line and want every call answered.