Practice type
Concierge Medicine
Membership-based care where responsiveness defines value.
How phones run today
- •Member access and direct-to-provider requests
- •Travel/after-hours coverage
- •White-glove scheduling
Where it breaks
- •Any missed call hurts brand promise
- •Staff stretched to deliver high-touch service
- •After-hours routed to voicemail
How MedReception helps
- •Answer every member immediately
- •Route by member tier and rules
- •Document interactions for concierge visibility
Bottom line
We answer every call, capture structured context, route by your rules, and keep your team focused on care instead of queues.