Medical Phone Problems

Phones ring constantly across every line

When every handset lights up at once, staff freeze, callers bounce between lines, and nobody knows which queue to prioritize. MedReception AI absorbs the chaos and routes each intent calmly.

See multi-line overload fix Book a calm phones session

Benchmarks we see after go-live

Up to −50%

Simultaneous rings heard by staff

+28%

Staff capacity focused in-clinic

Calm script

Nearly every call answered consistently

Why clinics feel the pain

• Multiple VoIP lines ring simultaneously and interrupt in-person patients

• Staff pick up one call only to hear another line blaring

• Supervisors can’t tell which queues are most urgent

• Vendors, pharmacies, and urgent symptom calls all share the same number

How MedReception AI fixes it

AI sits in front of every line

Katie AI answers before the phone tree, captures reason-for-call, and keeps the patient engaged until escalation is necessary.

Intent-based routing

Refills go to pharmacy queue, referrals to coordinators, urgent symptoms to nurses, and billing to revenue cycle—no manual triage.

Line consolidation

Use AI to centralize satellite clinics or departments into a single intelligent receptionist instead of spinning up new lines.

Staff-friendly alerts

Dashboards show exactly which workflows are spiking so humans jump in only when impact is highest.

Where to go next

VoIP

VoIP automation

Layer AI on top of Spectrum, RingCentral, 8x8, and more.

AI Products

Katie AI instant answering

Never let multiple lines blare at once.

Phone Problems

Long hold times

Keep callers engaged without hold music.

Scheduling

Scheduling silo

Route callers directly into open appointment slots.