Rheum · US Rollouts

Rheumatology Phone Problems: Reducing hold times with AI Receptionist Automation

Queues stretch forever when two humans juggle walk-ins, insurance, and nonstop calls. Most US groups operate across multiple states, so coverage and compliance must scale. Biologic refills, flare triage, and infusion coordination tie up lines.

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Benchmarks we see after go-live

-60%

average hold time

<20s

speed to live clinical escalation

-38%

manual refill chasers

Why clinics feel the pain

• Patients hang up before a human ever says hello

• Staff put premium callers on hold to finish paperwork

• Supervisors lose visibility into real-time queue health

• Nurses chase labs before releasing meds

• Patients swap pharmacies mid-treatment

• State-by-state on-call lists change nightly, and staff dread updating phone trees.

How MedReception AI fixes it

Queue triage without the queue

Our AI receptionist answers immediately, understands the caller’s reason, and either completes the workflow or prioritizes human follow up.

Context-rich transfers

When a human must join, they see structured summaries so they can solve the request without re-asking intake questions.

Predictive staffing insight

Dashboards show when call spikes happen by specialty so you can adjust staffing or autom automations ahead of time.

US coverage + compliance

Our orchestration syncs on-call schedules, languages, and provider locations automatically before AI answers.

Where to go next

VoIP

VoIP + AI Automations

Layer MedReception on top of the carrier and phone tree you already use.

Regions

US Deployment Guide

See how national groups deploy across multi-state phone systems.

AI Products

See Katie AI handle calls

Listen to how Katie crushes hold times for Rheum teams.

Solutions

Solutions Library

Browse scheduling, triage, and recall automations to pair with phone coverage.