Ophtho · Australia
Ophthalmology Phone Problems: Reducing patient hang-ups with AI Receptionist Automation
Abandonment crushes revenue when callers never get acknowledgement that their request matters. Practices span multiple time zones and rely on locums, so after-hours coverage is messy. Cataract, retina, and optical retail all share the same lines.
Benchmarks we see after go-live
-42%
abandonment
+12%
referral satisfaction
+3 pts
CSAT lift post AI rollout
Why clinics feel the pain
How MedReception AI fixes it
Never let a line ring out
Katie AI answers within a ring, reassures callers, and progresses their request so they trust your brand immediately.
Automated callbacks you control
If a transfer fails, AI books a callback slot or re-queues with priority so humans don’t forget the patient.
Referrer-grade reporting
Exportable summaries show every call outcome so referral partners know nothing was missed.
Australia coverage + compliance
AI reception handles triage 24/7, respecting state holidays and routing to the right on-call provider instantly.
Where to go next
VoIP
VoIP + AI Automations
Layer MedReception on top of the carrier and phone tree you already use.
Regions
Australia Deployment Guide
Blueprints for keeping clinics responsive across AU time zones.
AI Products
See Katie AI handle calls
Listen to how Katie crushes patient hang-ups for Ophtho teams.
Solutions
Solutions Library
Browse scheduling, triage, and recall automations to pair with phone coverage.