Cost · ROI · Staffing
AI Answering Service Cost
Per-minute and per-conversation pricing for AI vs. legacy services.
Per-minute legacy fees vs. predictable AI conversation costs.
Define the cost problem
- •Legacy per-minute fees add up
- •Quality varies by agent
- •Transfers and scripts can fail
Hidden costs
- •Rework on bad notes/transfers
- •Patient experience risk
- •QA overhead
Rough ranges
- •Legacy: per-minute + transfers
- •AI: platform/conversation pricing
- •Hidden QA/rework costs
Compare options
- •Stay with legacy service
- •Switch vendors; similar model
- •Hybrid: AI + human backup
- •Full AI intake; humans for escalations
AI reception advantage
- •Predictable pricing
- •Consistent quality
- •Transcripts for QA/compliance
What to do next
- •Compare current per-minute spend to AI
- •Pilot AI on off-hours/overflow
- •Keep humans on escalations