Align on each input
- •Bring the last 90 days of abandonment data.
- •Document monthly OT/temp invoices so finance signs off.
- •Lock in average visit value by payer mix before moving on.
Decision KPI•Finance & ROI
Inputs That Matter in the ROI Calculator
Gets buying committees aligned on the three numbers that move MedReception’s ROI math.
Stakeholders often chase side debates. Use this KPI to anchor demos on abandoned calls, overtime/temp spend, and average visit value so everyone agrees on the levers driving payback.
Abandoned call rate
8–20%
Main driver of recovered revenue.
Overtime + temp spend
$3k–$7k/mo
Staff cost lever that swings ROI.
Run two scenarios
- •Model a conservative case leadership can live with.
- •Show an aggressive upside so marketing sees potential.
Assumptions
What this KPI assumes
Fresh data
Inputs use trailing 90-day reports so they reflect current staffing.
Consensus process
Each stakeholder signs off on the numbers before ROI output is shared.
Supporting proofs
Share with finance + ops partners
Need help running the calculator?
We’ll facilitate the session, keep inputs grounded, and deliver a shared set of numbers for the board.