Epic
AI Receptionist for Clinics on Epic
Epic is used by health systems and many of the clinics and groups affiliated with them. MedReception connects to Epic through secure workflow automation when your organization can provide a login for it. Epic is often hosted by a hospital system that blocks new accounts, so this depends on your organization granting one. Without a login, it still answers every call for your practice, captures what each caller needs, and hands your staff a structured summary to enter in Epic.
The clinic line is not the health system's call center
A specialty clinic on Epic often answers its own phones with a small team, while the larger call center covers other departments. MedReception covers the clinic's own line: it answers when the team is with patients, after hours and at lunch, and hands each call over as a request or message for staff to work in Epic.
What it does for a Epic practice
Every call answered
Day, night, lunch hour and weekends. Callers reach a receptionist instead of a voicemail box.
Appointment requests, ready to book
The caller's reason, preferred days and times and contact details arrive as one request your staff books in Epic.
New patient intake on the call
Name, date of birth, phone, insurance and reason for the visit, captured once and handed over as a structured summary.
Urgent calls routed by your rules
You decide what counts as urgent and where it goes: the on-call number, a nurse line or a provider.
Refills, referrals and messages
Captured with the details staff need, so the callback starts with the answer instead of the question.
HIPAA compliant, verified by Compliancy Group, BAA included
Call data is handled for healthcare, and a Business Associate Agreement is part of every setup.
How it fits your day on Epic
- •Overflow: when every line is busy, callers are answered instead of holding.
- •After hours: requests and messages wait in one list for the morning team.
- •Referral calls: the referring office's details and the reason captured on the call.
- •Urgent calls: sent to the on-call number you choose.
What the Epic connection needs
The connection runs through secure workflow automation under a login your organization provides, so access comes first. Many clinics on Epic use a system hosted by a hospital or health system, and those systems often block new accounts. If your organization can provide a login, we can connect MedReception to Epic.
Until a login is in place, your team enters visits and notes in Epic from each call summary, and the receptionist keeps answering every call the same way.
Want MedReception connected to Epic?
Book a demo and we will go through access with you. If your organization can provide a login, the connection runs through secure workflow automation. Until then, Katie answers every call for your practice, handles intake and sends booking requests your staff enter in Epic.
Questions from Epic practices
Does MedReception connect to Epic?
Yes, through secure workflow automation, when your organization can provide a login for it. Hospital-hosted Epic systems often block new accounts, so it depends on your organization granting one. Without a login, it works alongside Epic: your staff enter visits and notes from its call summaries.
Can it replace our health system's call center?
It is built for a practice or clinic line. Many clinics use it for overflow and after-hours coverage of their own number.
Is it HIPAA compliant?
Yes. It is HIPAA compliant, verified by Compliancy Group, BAA included.