AI Receptionist for Epic Users

Reduce call volume, improve patient access, and eliminate missed calls with an AI receptionist designed to work alongside Epic workflows.

Built for Practices Using Epic

Epic is powerful—but most practices still struggle with high call volume, long hold times, and overworked front desk teams. MedReception AI answers every call instantly, gathers patient information, routes callers, and summarizes every interaction for your staff.

Integration Timeline: 3–6 Weeks

Epic integrations require configuration, testing, and workflow alignment.

• Week 1–2: Optimize AI workflows (routing, intake questions, voicemail handling) before connecting to Epic.
• Week 3–6: Configure Epic integration using APIs or secure messaging so summaries and tasks land directly in your EMR.

If you need a faster go-live, deploy the AI immediately without EMR integration and add Epic later.

What the AI Handles

• 24/7 call answering
• Smart routing based on intent
• Voicemail transcription and summaries
• Insurance capture
• Provider- and location-specific FAQs
• Appointment requests queued or synced when integration is active

Why Practices Choose MedReception

• HIPAA-compliant
• Supports English, Spanish, and 37 other languages
• Handles multiple calls at once
• No hold times, no abandoned callers