Urgent Care · Australia

Urgent Care Phone Problems: Reducing hold times with AI Receptionist Automation

Queues stretch forever when two humans juggle walk-ins, insurance, and nonstop calls. Practices span multiple time zones and rely on locums, so after-hours coverage is messy. Walk-in centers see huge call surges when flu or weather hits.

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Benchmarks we see after go-live

-60%

average hold time

<20s

speed to live clinical escalation

<1s

average answer speed maintained

Why clinics feel the pain

• Patients hang up before a human ever says hello

• Staff put premium callers on hold to finish paperwork

• Supervisors lose visibility into real-time queue health

• Staff can’t answer while triaging in clinic

• Labs + imaging partners call for follow up

• Queensland callers ring Victoria clinics overnight, flooding voicemail.

How MedReception AI fixes it

Queue triage without the queue

Our AI receptionist answers immediately, understands the caller’s reason, and either completes the workflow or prioritizes human follow up.

Context-rich transfers

When a human must join, they see structured summaries so they can solve the request without re-asking intake questions.

Predictive staffing insight

Dashboards show when call spikes happen by specialty so you can adjust staffing or autom automations ahead of time.

Australia coverage + compliance

AI reception handles triage 24/7, respecting state holidays and routing to the right on-call provider instantly.

Where to go next

VoIP

VoIP + AI Automations

Layer MedReception on top of the carrier and phone tree you already use.

Regions

Australia Deployment Guide

Blueprints for keeping clinics responsive across AU time zones.

AI Products

See Katie AI handle calls

Listen to how Katie crushes hold times for Urgent Care teams.

Solutions

Solutions Library

Browse scheduling, triage, and recall automations to pair with phone coverage.