Urgent Care · Australia

Urgent Care Phone Problems: Reducing overflow traffic with AI Receptionist Automation

Marketing spikes or seasonal surges torch SLAs when there isn’t elastic coverage. Practices span multiple time zones and rely on locums, so after-hours coverage is messy. Walk-in centers see huge call surges when flu or weather hits.

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Benchmarks we see after go-live

more calls handled with same staff

-50%

overflow forwarding costs

<1s

average answer speed maintained

Why clinics feel the pain

• Sudden spikes crash the phone tree

• Multi-location groups can’t rebalance quickly

• Leadership lacks data to justify headcount

• Staff can’t answer while triaging in clinic

• Labs + imaging partners call for follow up

• Queensland callers ring Victoria clinics overnight, flooding voicemail.

How MedReception AI fixes it

Elastic front desk capacity

Katie AI scales instantly, taking hundreds of concurrent calls so humans focus on escalations only.

Intent-based routing

Overflow rules push scheduling to AI while high-risk items immediately hit clinical teams.

Forecast-ready analytics

See which campaigns or seasons trigger overflow so you can staff proactively.

Australia coverage + compliance

AI reception handles triage 24/7, respecting state holidays and routing to the right on-call provider instantly.

Where to go next

VoIP

VoIP + AI Automations

Layer MedReception on top of the carrier and phone tree you already use.

Regions

Australia Deployment Guide

Blueprints for keeping clinics responsive across AU time zones.

AI Products

See Katie AI handle calls

Listen to how Katie crushes overflow traffic for Urgent Care teams.

Solutions

Solutions Library

Browse scheduling, triage, and recall automations to pair with phone coverage.