Ortho · US Rollouts

Orthopedic Surgery Phone Problems: Reducing patient hang-ups with AI Receptionist Automation

Abandonment crushes revenue when callers never get acknowledgement that their request matters. Most US groups operate across multiple states, so coverage and compliance must scale. Booking time-sensitive trauma and joint cases demands phones that triage STAT consults immediately.

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Benchmarks we see after go-live

-42%

abandonment

+12%

referral satisfaction

11 more

surgical consults captured each month

Why clinics feel the pain

• Competitive clinics win the lead while you call back

• Referring offices doubt your reliability

• Staff morale dips when voicemail piles double

• Surgeons need imaging-ready patients without 5 missed callbacks

• Device reps and hospitals expect direct transfers during cases

• State-by-state on-call lists change nightly, and staff dread updating phone trees.

How MedReception AI fixes it

Never let a line ring out

Katie AI answers within a ring, reassures callers, and progresses their request so they trust your brand immediately.

Automated callbacks you control

If a transfer fails, AI books a callback slot or re-queues with priority so humans don’t forget the patient.

Referrer-grade reporting

Exportable summaries show every call outcome so referral partners know nothing was missed.

US coverage + compliance

Our orchestration syncs on-call schedules, languages, and provider locations automatically before AI answers.

Where to go next

VoIP

VoIP + AI Automations

Layer MedReception on top of the carrier and phone tree you already use.

Regions

US Deployment Guide

See how national groups deploy across multi-state phone systems.

AI Products

See Katie AI handle calls

Listen to how Katie crushes patient hang-ups for Ortho teams.

Solutions

Solutions Library

Browse scheduling, triage, and recall automations to pair with phone coverage.