ENT · Canada

ENT Phone Problems: Reducing hold times with AI Receptionist Automation

Queues stretch forever when two humans juggle walk-ins, insurance, and nonstop calls. Canadian clinics juggle bilingual expectations and provincial privacy acts. Sinus, allergy, and surgical follow ups spike seasonally leaving lines jammed.

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Benchmarks we see after go-live

-60%

average hold time

<20s

speed to live clinical escalation

-32%

hold time during pollen surges

Why clinics feel the pain

• Patients hang up before a human ever says hello

• Staff put premium callers on hold to finish paperwork

• Supervisors lose visibility into real-time queue health

• Audiology transfers get lost

• Surgeons need OR block utilization steady

• Patients expect English and French coverage even for after-hours triage.

How MedReception AI fixes it

Queue triage without the queue

Our AI receptionist answers immediately, understands the caller’s reason, and either completes the workflow or prioritizes human follow up.

Context-rich transfers

When a human must join, they see structured summaries so they can solve the request without re-asking intake questions.

Predictive staffing insight

Dashboards show when call spikes happen by specialty so you can adjust staffing or autom automations ahead of time.

Canada coverage + compliance

MedReception AI routes by province, language, and clinic to stay compliant while keeping service bilingual.

Where to go next

VoIP

VoIP + AI Automations

Layer MedReception on top of the carrier and phone tree you already use.

Regions

Canada Deployment Guide

How Canadian practices keep bilingual coverage without hiring night crews.

AI Products

See Katie AI handle calls

Listen to how Katie crushes hold times for ENT teams.

Solutions

Solutions Library

Browse scheduling, triage, and recall automations to pair with phone coverage.