Client Portal

Dental · Canada

Dentistry Phone Problems: Reducing overflow traffic with AI Receptionist Automation

Marketing spikes or seasonal surges torch SLAs when there isn’t elastic coverage. Canadian clinics juggle bilingual expectations and provincial privacy acts. Hygiene recalls, cosmetic leads, and emergency tooth pain stretch small teams thin.

Benchmarks we see after go-live

3x

more calls handled with same staff

-50%

overflow forwarding costs

-29%

broken appointment rate

Why clinics feel the pain

Sudden spikes crash the phone tree
Multi-location groups can’t rebalance quickly
Leadership lacks data to justify headcount
Schedulers chase overdue recare
Doctors expect production days full
Patients expect English and French coverage even for after-hours triage.

How MedReception AI fixes it

Elastic front desk capacity

Katie AI scales instantly, taking hundreds of concurrent calls so humans focus on escalations only.

Intent-based routing

Overflow rules push scheduling to AI while high-risk items immediately hit clinical teams.

Forecast-ready analytics

See which campaigns or seasons trigger overflow so you can staff proactively.

Canada coverage + compliance

MedReception AI routes by province, language, and clinic to stay compliant while keeping service bilingual.

Where to go next