Behavioral · Canada

Behavioral Health Phone Problems: Reducing missed calls with AI Receptionist Automation

Every specialty loses revenue when phones roll to voicemail or ring until patients give up. Canadian clinics juggle bilingual expectations and provincial privacy acts. Intakes must capture sensitive data while clinicians stay in session.

Plan Behavioral coverage Get My Personalized Assessment

Benchmarks we see after go-live

-35%

missed-call rate after 30 days

+18%

new patients captured

+14%

kept intakes per month

Why clinics feel the pain

• Behavioral staff can’t pick up because they are chairside

• Providers discover referral voicemails days later

• High-intent new patients abandon after the third ring

• Crisis calls need warm transfers instantly

• Coordinators juggle psychiatry + therapy schedules

• Patients expect English and French coverage even for after-hours triage.

How MedReception AI fixes it

Answer every line instantly

Katie AI greets callers in under one second, authenticates them, and routes by provider or intent without humans touching the call stack.

Summaries replace voicemail

Victoria AI transcribes, tags, and drops action items into your EHR or task lists so the team never chases scratchy audio again.

Escalation paths stay human

If the call is urgent, our automations warm-transfer to nurses with full context instead of cold-dropping patients on hold.

Canada coverage + compliance

MedReception AI routes by province, language, and clinic to stay compliant while keeping service bilingual.

Where to go next

VoIP

VoIP + AI Automations

Layer MedReception on top of the carrier and phone tree you already use.

Regions

Canada Deployment Guide

How Canadian practices keep bilingual coverage without hiring night crews.

AI Products

See Katie AI handle calls

Listen to how Katie crushes missed calls for Behavioral teams.

Solutions

Solutions Library

Browse scheduling, triage, and recall automations to pair with phone coverage.