HIPAA Claims vs HIPAA Proof

1. What Counts as a HIPAA “Claim”

These signals do not prove compliance on their own:

• Badges or icons that say “HIPAA secure”
• Marketing copy mentioning HIPAA without specifics
• Blogs or social posts referencing HIPAA in passing
• Generic statements about encryption without details
• “We take privacy seriously” with no documentation

2. What Counts as HIPAA “Proof”

Before sharing PHI with any vendor, verify:

• Signed BAA (Business Associate Agreement)
• Documented encryption in transit and at rest
• Subprocessor list and visual PHI flow
• SOC 2 controls or documented SOC 2 readiness
• Retention & destruction policies for PHI
• Audit logging, access controls, and segregation of duties
• Independent third-party HIPAA assessment

3. Why This Matters for AI Receptionists

AI phone agents collect caller names, symptoms, medications, and visit details in real time. Any leak can trigger regulatory fines and reputational damage, so distinguishing marketing claims from provable safeguards is essential before adopting an AI receptionist.

4. The MedReception.ai Standard

Our safeguards are documented and auditable:

• Third-party HIPAA review and SOC 2 readiness
• Encrypted telephony + encrypted storage with tenant isolation
• Comprehensive subprocessor transparency
• BAA delivered electronically with every subscription
• Audit logging, access restrictions, and incident response playbooks

MedReception.ai aims to set the benchmark for AI call handling in regulated healthcare environments.